Catering Manager

Hei Hotels Inc.; Orlando, Northern (FL, KY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Generous paid time off

GoHilton employee travel program

Flexible holiday programs

Job summary

Hei Hotels Inc. is seeking a Catering Sales professional responsible for managing accounts to drive revenue and guest satisfaction.

The role involves prospecting new clients, negotiating terms, and coordinating with culinary and events teams to deliver memorable experiences. The ideal candidate has at least 1+ year in catering sales within a hotel environment, strong knowledge of revenue management, and proficiency with Excel and hotel sales systems.

Qualifications

• Minimum 1+ year in catering sales required.
• Prior hospitality experience with catering sales is essential.
• Experience at a similar size and quality hotel preferred.
• Proficient in Microsoft Word, Excel, and hotel sales system.

Responsibilities

• Prospect and solicit new and existing accounts to achieve revenue goals.
• Forecasting, budgeting, pace management, and productivity metrics to meet targets.
• Sell hotel services including room rental, A/V, and catering to maximize value.
• Build long-term client relationships and ensure repeat business.
• Coordinate with culinary and banquet teams for event design and execution.
• Oversee event execution with banquet staff and vendors for client satisfaction.

Skills

Catering sales

Sales skills

Revenue management

Client relationships

Tools

Delphi

Microsoft Excel

Microsoft Word

Job description

About Us

A state-of-the-art, Green lodging hotel located just off I-4 and CR 535 and directly across the highway from Orlando's Premium Outlet Mall. At Hilton Garden Inn Lake Buena Vista, we’re proud to cultivate a welcoming, inclusive, and collaborative work environment where every team member is valued and empowered. Our focus on teamwork and open communication creates a positive atmosphere where we all work together to deliver exceptional service and memorable experiences for our guests. We believe in personal growth and offer opportunities for development, ensuring that each individual has the tools and support needed to thrive in their role. Whether you're interacting with guests, maintaining the property, or managing operations, you’ll find a culture that encourages work-life balance, respect, and a shared commitment to excellence.

Experience the perks of working with us, including complimentary on-site parking, generous paid time off, flexible holiday programs, and the GoHilton employee travel program. Join a vibrant team where dedication is celebrated, and career growth is encouraged every step of the way. Here, you'll thrive in a welcoming and supportive workplace that’s as dynamic as the team you’ll be part of.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description,

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes

Overview

Manage catering accounts to achieve guest satisfaction and drive revenue growth.

Essential Duties and Responsibilities

• Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication.
• Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets.
• Apply yield management techniques and analyze historical data to maximize revenue and profitability.
• Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability.
• Conduct market research on competitors’ products, services, and pricing to inform strategic business plans.
• Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value.
• Build and maintain long-term client relationships, ensuring repeat business.
• Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities.
• Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments.
• Conduct hotel site inspections and client presentations with professionalism and confidence.
• Participate in trade shows, sales blitzes, and networking events to generate leads.
• Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution.
• Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction.
• Manage A/V equipment as a profit center when applicable.
• Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events.
• Monitor market trends, competitor activity, and key client accounts to identify growth opportunities.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Prior hospitality experience with specific experience in catering sales is essential.
• Minimum 1+ year in catering sales required.
• Experience at a similar size and quality hotel preferred.
• Proficient in Microsoft Word, Excel, and hotel sales system.
• Strong sales and revenue management skills, with the ability to train and motivate peers.
• Knowledge of hotel features, benefits, and competitive landscape.
• Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to work effectively under time constraints and adapt communication style to different audiences.
• Strong organizational, problem-solving, and client service skills.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.