Catering Manager

Hy-Vee, Inc.; Norfolk (NE); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Hy-Vee, Inc. is seeking a Market Grille Assistant Department Manager to lead daily operations in a fast-paced market grille area. You will supervise staff, manage schedules, ensure food safety, and collaborate with the Department Manager to deliver quality products and excellent customer service.

The role emphasizes hands-on leadership, adherence to Hy-Vee policies, and proactive communication with customers and team members to maintain high standards across the department.

Formación

• Lead and coordinate a team, maintaining high standards and a positive work environment.
• Solve practical problems and interpret instructions across a variety of situations with limited standardization.
• File, post, and organize materials; copy data accurately; and interview to gather basic information.
• Use math skills including fractions, decimals, and percentages for scheduling, inventory, and pricing.
• Guide and direct team members clearly and provide basic direction with confidence.
• Communicate effectively with customers, coworkers, and store leadership.

Responsabilidades

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one
• Check daily orders, set up production timelines, and review the production list with department employees, assigning tasks for completion
• Scan the Market Grille area for items and areas that need attention, including coffee, the salad case, cleanliness, kitchen repairs, and safety issues, and assign tasks to staff accordingly
• Ensure food display cases are rotated and replenished and that the proper amount of staff are on hand to meet customer needs
• Monitor schedules, track hours for 14 and 15 year olds, and manage department overtime
• Control inventory through constant product monitoring, rotate all perishable product with every delivery, and keep the supply area clean and orderly
• Handle catering contracts and assist in putting together catering items, calculating portions as needed
• Follow all food safety guidelines and ensure department employees remain in compliance
• Handle and resolve customer issues with care and professionalism
• Suggest ad items and in-store specials, review and order department signage, and prepare intercom messages
• Assist with monthly inventory including posting invoices, counts, and intra and inter-store calculations
• Order all products and supplies for the department and train employees in department duties
• Assume management duties in the absence of the Department Manager
• Work closely with Restaurant and Service staff and assist in other areas of the store as needed
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Conocimientos

Team Leadership

Problem Solving

Data Organization

Scheduling Math

Communication

Customer Service

Educación

High school diploma or equivalent

Descripción del empleo

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Market Grille Assistant Department Manager

Department: Market Grille

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It’s Important

The Market Grille Assistant Department Manager plays a key role in keeping one of the store’s most exciting departments running at its best. In this role, you’ll partner closely with the Department Manager to deliver fresh, innovative, high-quality food to customers while leading the team and managing daily operations.

If you’re a hands-on leader who thrives in a fast-paced environment, takes pride in food quality and customer experience, and is ready to grow your management career, we’d love to have you on our team.

What You’ll Do

No two days are exactly the same, but here’s what you can expect:

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one

• Check daily orders, set up production timelines, and review the production list with department employees, assigning tasks for completion

• Scan the Market Grille area for items and areas that need attention, including coffee, the salad case, cleanliness, kitchen repairs, and safety issues, and assign tasks to staff accordingly

• Ensure food display cases are rotated and replenished and that the proper amount of staff are on hand to meet customer needs

• Monitor schedules, track hours for 14 and 15 year olds, and manage department overtime

• Control inventory through constant product monitoring, rotate all perishable product with every delivery, and keep the supply area clean and orderly

• Handle catering contracts and assist in putting together catering items, calculating portions as needed

• Follow all food safety guidelines and ensure department employees remain in compliance

• Handle and resolve customer issues with care and professionalism

• Suggest ad items and in-store specials, review and order department signage, and prepare intercom messages

• Assist with monthly inventory including posting invoices, counts, and intra and inter-store calculations

• Order all products and supplies for the department and train employees in department duties

• Assume management duties in the absence of the Department Manager

• Work closely with Restaurant and Service staff and assist in other areas of the store as needed

• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines

• Report to work when scheduled and on time

Your Skills

To be successful, you’ll need to be able to:

• Lead and coordinate a team, maintaining high standards and a positive work environment

• Solve practical problems and interpret instructions across a variety of situations with limited standardization

• File, post, and organize materials; copy data accurately; and interview to gather basic information

• Use math skills including fractions, decimals, and percentages for scheduling, inventory, and pricing

• Guide and direct team members clearly and provide basic direction with confidence

• Communicate effectively with customers, coworkers, and store leadership

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Market Grille Department Manager

Direct Reports: Department Employees

Education and Experience

• High school diploma or equivalent experience required; sanitation and food safety coursework encouraged

• One year of similar or related experience required

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation

• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment

• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards

• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-paced role in a store kitchen environment where you’ll be leading a team throughout your shift. You’ll frequently work in cool conditions with exposure to dampness, equipment noise and vibrations, possible equipment movement hazards, and daily exposure to cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.