CATERING LEAD SERVER

Flik Hospitality Group; Neenah (WI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group in Neenah, Wisconsin is seeking a Catering Lead Server to plan, coordinate and execute catering functions and other special events at the Neenah Conference Center. You will manage schedules, ensure timely service, and assist with food preparation under supervision.

This role emphasizes outstanding customer service, adherence to safety standards, and collaboration with internal teams to satisfy client needs for successful events.

Qualifications

• Must possess or be able to obtain a valid food handler's permit, Serv Safe certification, and/or alcohol servers permit where required by state law.
• Prior experience in catering preferred.
• Ability to manage in a diverse environment with strong focus on client and customer services and business growth.
• Ability to communicate effectively with high-level clients and staff.
• High level of maturity, attention to detail and a positive can-do attitude.
• Proficiency in Microsoft Office applications; P&L accountability or contract-managed service experience desirable.
• Excellent Customer Service Skills.

Responsibilities

• Brews coffee for conference center guests daily.
• Determines workload requirements from catering orders.
• Meets with conference center team to discuss setup arrangements and address last-minute changes.
• Demonstrates complete understanding of menu items.
• Performs catering setup in atrium or meeting rooms to specifications.
• Assembles and delivers food and supplies to scheduled locations.
• Ensures event meals are set up on time.
• Maintains sanitation and proper presentation of serving equipment.

Skills

Food handler permit

Serv Safe

Alcohol servers permit

Catering experience

Client services

Communication

Professionalism

MS Office

P&L awareness

Customer service

Job description

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Catering Lead Server is responsible for the planning, coordination and execution of catering functions and other special events in the Neenah Conference Center. The Lead Server coordinates catering schedules to ensure all functions are delivered, served and cleared in a timely fashion. Prepares and serves food at scheduled functions under the supervision of the Conference Center Manager.

Flik Hospitality Group

Salary: $20 - $22 / hour

What Makes FLIK Click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands‑on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Catering Lead Server is responsible for the planning, coordination and execution of catering functions and other special events in the Neenah Conference Center. The Lead Server coordinates catering schedules to ensure all functions are delivered, served and cleared in a timely fashion. Prepares and serves food at scheduled functions under the supervision of the Conference Center Manager.

Key Job Duties:

• Brews coffee for conference center guests daily.
• Determines workload requirements from catering orders.
• Meets with conference center team to discuss setup arrangements; address last‑minute changes and resolve problems in a service‑oriented manner.
• Demonstrates complete understanding of menu items.
• Performs catering set up in atrium or designated meeting rooms to desired specifications.
• Assembles and delivers food and supplies to scheduled locations.
• Ensures event meals are set up on time.
• Returns food, beverages, serving equipment and utensils to catering facility.
• Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards.
• Maintains sanitation and orderliness of all equipment, supplies and utensils.
• Maintain positive client relationships and ensure a timely response with clients and customers.
• Maintains presence on floor to ensure that functions flow smoothly and without incident.
• Effectively plan and communicate all relevant internal departments and vendors’ specific needs of the client, and food and beverage requirements.
• Participate in Daily and weekly Planning meetings attended by the Conference Manager, Coordinator, and members of the operations staff to review the details of events scheduled for the following day and next week, ensuring correct interpretation by staff members of client’s requirements and anticipating any possible operational challenges.
• Establish & maintain excellent working relationships with key internal departments, including meetings, to help formulate strategies for planning effective and successful meetings
• Provide outstanding customer service to set examples for teammates.
• Knowledge of health and safety codes and regulations that apply to the conference center and report any known issues.

Key Competencies:

• Must possess or able to obtain a valid food handler's permit, Serv Safe certification, and/or alcohol servers permit where required by state law.
• Prior experience in catering preferred.
• The ability to manage in a diverse environment with strong focus on client and customer services, entrepreneurship and bu1ld1ng and growing a strong business is essential for success in this role
• Ability to communicate effectively with high levels clients, client customers and support staff is required. Responsible for effectively meeting the changing demands of the event and clients
• High level of maturity, attention to detail and a positive "can do" attitude is a must.
• Proficiency in all Microsoft Office applications is required. P&L accountability and/or contract-managed service experience is desirable
• Excellent Customer Service Skills

Associates At Flik Hospitality Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Flik maintains a drug‑free workplace.

Flik Hospitality Group

Kristan McIntosh

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