Catering Lead

panerabread; Town of Orchard Park (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay with tips

Free on-shift meals

Flexible scheduling

Paid vacation, sick time, holidays

Insurance & 401(k) with match

Job summary

Panera Bread is seeking a Catering Lead to manage catering orders, ensure guest satisfaction, and support deliveries. You will uphold food safety standards while promoting Panera Catering to local businesses and community events.

The role emphasizes friendly service, organization, and reliability, with opportunities to develop leadership skills and advance within Panera’s catering team. Flexibility to work nights and weekends is required.

Qualifications

• Experience in guest-facing roles or food-service preferred.
• Strong communication and interpersonal skills.
• Able to multitask and stay organized during busy periods.
• Willingness to work flexible hours including nights and weekends.
• Valid driver’s license and reliable vehicle to deliver orders.

Responsibilities

• Manage and produce catering orders for guests.
• Provide warm, friendly service and proactive follow-ups to ensure guest satisfaction.
• Assist with delivering orders to events.
• Strictly follow health and food safety standards.
• Maintain Panera’s standard of craveable food quality and presentation.
• Promote Panera Catering to local businesses, schools and events.

Skills

Customer service

Communication

Organizational skills

Time management

Driving

Job description

Catering Lead

At Panera, our people come first. If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the way-you're in the right spot. We're here to help you succeed every day, in every way.

Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!

What's In It for You?

• Competitive pay & eligible for team tips
• Free on-shift meals & unlimited fountain beverages
• Flexible & reliable scheduling
• Paid vacation, sick time, and holidays for full-time team members
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Career advancement & leadership development opportunities
• Tuition discounts
• Perks & rewards for team members
• Team member assistance program
• And much, much more!

As a Catering Lead at Panera, you play a crucial role in our catering operations. You help guests plan and choose delicious, familiar and fantastic Panera dishes for their events, respond to their inquiries and requirements, and guarantee hassle-free hosting with craveable food delivered promptly and accurately.

Your Role Includes

• Manage and produce catering orders for our guests.
• Create memorable experiences with warm, friendly service, effective communication, and proactive follow-ups to ensure every guest leaves satisfied.
• Assist with delivering orders to guests' events.
• Strictly adhere to health and food safety standards.
• Maintain Panera's exceptional standards for craveable food quality.
• Build excitement and interest in Panera's products and services.
• Marketing Panera Catering to local area businesses, schools and events.
• Assist and support your Managers and Team Members as needed.
• Help build our Culture of warmth, belonging, growth, and trust.

This Opportunity Is for You If

• Minimum age: 18 years of age.
• Complete basic food safety understanding and practice training. (Food Handler's Card, as required by law).
• Enjoy people and have effective communication skills.
• A self-starter who can meet goals with limited supervision.
• Excellent organizational and time-management skills.
• Must have your own vehicle that you can use for delivering orders and an acceptable driving record.
• This role requires flexible hours, including nights and weekends in a fast-paced environment with shifting priorities.
• Ability to lift, carry, push, or pull objects 25-50 pounds.
• Capability to stand and walk for up to 3 hours.
• Must be able to clearly communicate and quickly understand guests and associates' directions in a loud environment.

Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

Equal Opportunity Employer: Disabled/Veterans

Competitive pay: $17.00 - $20.25

The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

601119 Orchard Park, NY - N Buffalo Rd