Catering & Events Specialist

Plum Market Corporation; Michigan; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Plum Market Corporation in West Bloomfield, MI is seeking a Catering Specialist to support catering operations, online ordering, events, and corporate clients. You will ensure exceptional Guest and client service and help with planning, execution, and follow-up for catering orders.

You will work with Guests, Team Members, Store Leadership, Prepared Foods, and Catering leadership to grow the catering guest base and maintain accurate menus, pricing, and event details.

Qualifications

• Associate's degree in Catering, Food Service, or related field preferred.
• Minimum of two years of catering, food service, or related leadership experience preferred.
• Excellent driving record preferred.
• Ability to stand and walk for up to 4 hours without a break; lift up to 50 lbs.; push/pull 100 lbs.
• Strong guest and client service, organizational, and communication skills.

Responsibilities

• Model and provide exceptional service to Guests, clients, and Team Members.
• Support and execute catering operations including Foodservice, Online Ordering, Special Events, corporate clients, and everyday Guest orders.
• Receive, process, and follow up on catering and food delivery orders in a timely and professional manner.
• Assist with the successful planning, preparation, execution, and completion of catering events.
• Prepare, review, and distribute BEOs with accurate information to the appropriate teams and Team Members.
• Follow up with teams to confirm they have received and understand the BEO and event expectations.
• Maintain accurate catering menus, pricing, quantities, yields, descriptions, and item details.
• Work with Prepared Foods and Catering leadership to create, update, and maintain seasonal and everyday catering menus.
• Generate client menus with accurate pricing, descriptions, labor, and order details.
• Assist with event setup, break down, layouts, flow, clean up, driver needs, and event assignments.
• Support driver scheduling, load-in, load-out, delivery, return, and event transportation needs.
• Ensure catering equipment, supplies, paper goods, and disposable items are organized, clean, maintained, properly stored, and accounted for.
• Complete final checks of catering orders, pickup orders, and off-premise catering orders before they leave the building.
• Communicate effectively with Guests, clients, Team Members, Store Leadership, Prepared Foods, and Catering leadership.
• Follow up with clients after events to gather feedback and support continued Guest satisfaction.
• Assist with daily recaps of completed BEOs, outstanding BEOs, and menu needs.
• Process invoices, transfers, and catering sales information accurately and in a timely manner.
• Support catering staff and servers with appearance standards, expectations, and event execution.
• Help train, teach, coach, and support Team Members in the department.
• Help grow Catering sales by supporting new client outreach and maintaining strong Guest relationships.
• Adhere to Plum Market policies, standards, and standard operating procedures.

Skills

Guest service

Client service

Organizational skills

Communication skills

Microsoft Office

Catering systems

Event planning

Order processing

Education

Associate's degree in Catering, Food Service, or related field

Tools

Microsoft Office

Job description

Plum Market Corporation in West Bloomfield, MI is seeking a Catering Specialist to support catering operations, online ordering, events, and corporate clients. You will ensure exceptional Guest and client service and help with planning, execution, and follow-up for catering orders.

You will work with Guests, Team Members, Store Leadership, Prepared Foods, and Catering leadership to grow the catering guest base and maintain accurate menus, pricing, and event details.