Catering Event Sales Coordinator

Conner Prairie Museum; Fishers (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working hours

Employee discounts

Opportunities for professional development

Job summary

Conner Prairie Museum in Fishers, IN, is seeking an Event Coordinator to manage and support all aspects of banquet operations and client communications. Responsibilities include coordinating event logistics, preparing contracts, and ensuring client satisfaction.

The ideal candidate should have a high school diploma or GED, sales experience, and be proficient in Microsoft Office applications. This role requires excellent customer service skills and the ability to work flexible hours, including evenings and weekends.

Qualifications

• High School education or GED required.
• Experience in sales, banquet, catering, and event management preferred.
• ServSafe Food Handler certification is required.

Responsibilities

• Communicates event details to clients and coordinates logistics.
• Fields leads and leads client showings for banquet spaces.
• Creates sales proposals and manages financial records.

Skills

Customer Service

Teamwork

Organizational Skills

Technical Skills

Initiative

Education

High School education or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Essential Duties and Responsibilities

• Communicates to internal and external clients and coordinates event details.
• Fields leads from various sources, answering client questions and leading client showing for all banquet spaces.
• Creates sales proposals/ contracts for event space rentals and catering department services.
• Maintains an organizational calendar based on events contracted.
• Requires proficiency with computers and willingness to learn new systems.
• Maintains financial records including all client payments for services.
• Collaborates with Banquet Supervisor in event coordination and execution by providing accurate details from the client planning process.
• Coordinates admission and CP experience activities.
• Supports day‑of event hospitality and client communication.

Supervisory Responsibilities

No direct supervisory responsibilities. Leads banquet support staff as needed to provide excellent service and experience for clients and guests.

Education and/or Experience

High School education or GED required. Experience in sales, banquet, catering and event management preferred.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies

• Customer Service – Responds to requests for service and assistance; manages difficult or emotional customer situations focusing on listening without interrupting and keeping one’s emotions under control; solicits customer feedback to improve service; maintains confidentiality and meets commitments; remains open to others’ ideas and tries new things.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality/Quantity – Demonstrates accuracy and thoroughness; looks for ways to promote and improve quality; applies feedback to improve performance; monitors own work to ensure quality; meets productivity standards; completes work in a timely manner; strives to increase productivity and works quickly.
• Safety/Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Attendance/Punctuality/Dependability – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and events on time; follows instructions; responds to management’s direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

Job‑Related Competencies

• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Initiative – Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Other Skills and Abilities

• Computer software skills required include: Microsoft Outlook, Word, Excel and PowerPoint.
• A working knowledge of health and safety regulations is desired.
• ServSafe Food Handler certification is required. Option to complete certification once hired will be offered.
• A working knowledge of inventory systems is desired.
• The ability to speak, read and write in English is required. Spanish is desired.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three‑dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment

While performing the duties of this job, the employee regularly is exposed to working in wet or humid conditions (non‑weather), and outdoor weather conditions. The employee will occasionally work near moving mechanical parts, in high, precarious places, near fumes or airborne particles, toxic or caustic chemicals, extreme cold (non‑weather), extreme heat (non‑weather), risk of electrical shock, and work with explosives. The noise level in the work environment is usually quiet to moderate. Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.