Catering Delivery Specialist

Talentify; Needham (MA); On-site; USD 23,000 - 30,000; Full time

Job summary

Roche Bros. in Needham, MA is seeking a customer-focused catering delivery associate to ensure quality service and drive sales. You will manage transactions, coordinate with the catering clerk, and uphold a strong service standard across deliveries.

Responsibilities include maintaining daily order accuracy, conveying the company image, and staying compliant with safety, grooming, and English-language requirements. This role emphasizes teamwork and reliable, timely execution.

Qualifications

• Must be 21 years of age.
• Must have a valid Massachusetts driver's license.
• Driving record will be reviewed annually.
• Subject to substance testing.
• Background check.
• A CORI check may be required in some locations.
• Must be well groomed and customer oriented.
• Must demonstrate the capability to interact with customers.
• Possess the ability to handle multiple orders and deliveries daily.
• Must read and write English adequately.
• Ability to speak, understand and follow English instructions.

Responsibilities

• Handle each customer sales transaction in a courteous, friendly manner.
• Commit to the “Golden Rule” and work with other associates to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is respectful, supportive and totally team oriented.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers.
• Coordinate orders with catering sales clerk.
• Stay in contact with the catering sales clerk in case of delivery problems or delivery times.
• Work efficiently ensuring timely deliveries.
• Control proper storage and shipping of orders to limit shrink and damaged goods.
• Ensure proper customer service at time of delivery.
• Practice proper on-location customer service and communication.
• Notify management of customer complaints, security problems and product problems.
• Follow the Cleaner’s Creed to keep the delivery van neat and organized.
• Coordinate equipment cleaning and storing.
• Keep maintenance records of gas and service.
• Follow proper hand washing, food storage and handling procedures.
• Maintain a neat personal appearance with proper uniform and dress code.
• Be safety conscious and fix unsafe conditions; follow traffic rules.
• Exercise proper safety when lifting or moving product or using equipment.
• Operate and clean department equipment and tools.

Skills

21 years age

Massachusetts driver license

Driving record review

Substance testing

Background check

CORI check

Well groomed

Customer oriented

Interpersonal with customers

English literacy

English instruction compliance

Job description

Roche Bros. in Needham, MA is seeking a customer-focused catering delivery associate to ensure quality service and drive sales. You will manage transactions, coordinate with the catering clerk, and uphold a strong service standard across deliveries.

Responsibilities include maintaining daily order accuracy, conveying the company image, and staying compliant with safety, grooming, and English-language requirements. This role emphasizes teamwork and reliable, timely execution.