Catering & Convention Services Manager

Marcus-Clayton-LLC; Clayton (MO); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Le Meridien St Louis Clayton is seeking a Catering and Convention Services Manager to lead planning and execution of events from initial concept through final breakdown. This role will coordinate with Sales, Banquets, Culinary, Front Office and leadership to deliver exceptional experiences.

The ideal candidate will manage client relationships, develop detailed BEOs, timelines, and room diagrams while ensuring flawless service for weddings, conferences, and social gatherings.

Qualifikationen

• Previous experience in hotel catering, convention services, event planning, banquet operations, or hospitality sales required.
• Knowledge of banquet event orders, event diagrams, room setups, menu planning, and event execution.

Aufgaben

• Plan, coordinate, and execute catered events, meetings, conferences, weddings, and social functions from planning to completion.
• Serve as primary contact for clients after sales handoff, building relationships and ensuring expectations are met.
• Conduct client planning meetings, site visits, menu reviews, and event discussions to ensure a seamless experience.
• Prepare BEOs, event resumes, room diagrams, and other documents to communicate event requirements.
• Coordinate with Banquets, Culinary, Sales, A/V, Housekeeping, Front Office, and other departments to execute details.

Kenntnisse

Event planning

Client relations

Coordination

Sales collaboration

Tools

Microsoft Office

Event management systems

Jobbeschreibung

Description

Le Meridien St Louis Clayton is hiring for a Catering and Convention Services Manager.

You should join our team if you believe...

• Exceptional events are built on thoughtful planning, genuine hospitality, and attention to detail.


• Every meeting, wedding, banquet, and social gathering is an opportunity to create an UNMATCHED MOMENT.


• Strong client relationships are built on trust, communication, and follow-through.


• Successful events require collaboration between Sales, Catering, Banquets, Culinary, Front Office, and hotel leadership.


• Details matter, from the first client conversation to the final event breakdown.


• Great hospitality means anticipating needs, finding solutions, and delivering on promises.


• The best events happen when a team shares a common vision and takes pride in bringing it to life.

You’re a great fit for this role if you love...

• Planning, coordinating, and executing catered events, meetings, conferences, weddings, and social functions from initial planning through completion.


• Serving as the primary point of contact for clients after the sales handoff, building strong relationships and ensuring their expectations are understood and met.


• Conducting client planning meetings, site visits, menu reviews, and event detail discussions to create a seamless experience.


• Preparing detailed banquet event orders (BEOs), event resumes, room diagrams, and other operational documents to communicate event requirements.


• Coordinating with Banquets, Culinary, Sales, Audio-Visual, Housekeeping, Front Office, and other departments to ensure every detail is executed properly.


• Managing event timelines, room setups, menus, special requests, audiovisual needs, and other event specifications.


• Reviewing event orders with operational teams and communicating updates or changes clearly and promptly.


• Monitoring event execution, responding to client needs, and resolving challenges in real time.


• Managing client expectations while identifying opportunities to enhance the event experience and exceed expectations.


• Reviewing event billing, changes, and final charges for accuracy and working with clients and internal teams to resolve discrepancies.


• Supporting revenue goals through thoughtful upselling, menu enhancements, and additional event services when appropriate.


• Maintaining accurate records, meeting deadlines, and managing multiple events and priorities simultaneously.


• Gathering client feedback and following up after events to strengthen relationships and encourage repeat business.


• Taking ownership of the details that make an event feel effortless to the client, even when significant coordination happens behind the scenes.

We’re excited to have you join us because...

• You understand that successful events require both creativity and disciplined execution.


• You are an organized, proactive planner who can manage multiple events without losing sight of the details.


• You communicate confidently and professionally with clients, vendors, hotel associates, and leadership.


• You build relationships naturally and understand the importance of responsiveness, reliability, and follow-through.


• You can anticipate challenges, think on your feet, and develop solutions while maintaining a calm, service-focused approach.


• You are comfortable balancing client expectations, operational capabilities, budgets, and hotel business objectives.


• You understand banquet operations and can translate client requests into clear, actionable instructions for the team.


• You take pride in accurate documentation, detailed event orders, and effective communication across departments.


• You are comfortable discussing pricing, menu selections, upgrades, and additional services to support revenue opportunities.


• You believe collaboration is essential and recognize that an event's success depends on the entire hotel team.


• You are willing to be present during key events and provide operational support when needed.


• You understand that great event service is not simply about meeting expectations — it is about creating experiences clients and guests will remember.

Education and Experience

• Previous experience in hotel catering, convention services, event planning, banquet operations, or hospitality sales required.


• Previous experience coordinating meetings, conferences, weddings, banquets, or social events preferred.


• Hotel or full-service hospitality experience strongly preferred.


• Knowledge of banquet event orders, event diagrams, room setups, menu planning, and event execution.


• Knowledge of Marriott sales systems preferred.


• Understanding of banquet service standards, food and beverage operations, and event logistics.


• Strong written and verbal communication skills, including the ability to prepare detailed event documentation.


• Strong organizational, project management, and time-management skills.


• Ability to manage multiple events, deadlines, and competing priorities effectively.


• Proficiency with Microsoft Office and the ability to learn hotel sales, catering, and event management systems.


• Strong interpersonal skills and the ability to establish productive relationships with clients and internal teams.


• Ability to review event details, invoices, and related documentation for accuracy.


• Professional problem-solving skills and the ability to make sound decisions under pressure.


• Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules and business needs.

Work Environment and Physical Requirements

• Ability to work in a dynamic hotel environment with frequent interaction among clients, guests, vendors, and hotel associates.


• Ability to move throughout meeting rooms, banquet spaces, guest areas, and back-of-house operations.


• Ability to stand and walk for extended periods during site visits, event setup, and event execution.


• Ability to occasionally bend, reach, lift, push, pull, or move event materials, supplies, and equipment as needed.


• Ability to use computers, telephones, and other office equipment for extended periods.


• Ability to work in a fast-paced environment while maintaining professionalism, organization, and attention to detail.


• Ability to adjust schedules as needed to support client meetings, event preparations, and onsite event requirements.

Here’s the Core of Coury Hospitality

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

From the first planning conversation to the final farewell, you help transform a client's vision into an exceptional experience. Through thoughtful coordination, genuine relationships, and a commitment to flawless execution, you make every event feel personal, purposeful, and memorable.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer.