Catering Admin

Hei Hotels Inc.; Miami (FL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

HEI Hotels & Resorts is seeking an Assistant to the Director of Catering to handle administrative duties for the Catering Department in a luxury hotel setting.

You will answer calls, relay information to managers and departments, draft correspondence and contracts, process relevant documents, and manage filing and payroll records with accuracy and efficiency.

Qualifications

• Hotel experience preferred.
• Ability to communicate clearly with internal/external customers.
• Strong verbal and written communication skills.
• Basic mathematics and calculator use.
• Ability to adapt communication style for different audiences.

Responsibilities

• Answer telephone calls following brand standards with clear, positive communication.
• Disseminate information to manager and relevant departments accurately.
• Type correspondence, proposals and contracts as directed by management.
• Process contracts for relevant departments.
• Distribute memos, contracts and room requests to departments.
• Copy, fax and email necessary documentation for clients.

Skills

Hotel experience

Customer service

Verbal and written communication

Math skills

Adapt communication style

Tools

Typewriters

Computers

Job description

About Us

HEI Hotels & Resorts is proud to welcome Brickell Arch, a Luxury Collection Hotel, Miami to our growing portfolio of distinguished properties. Overlooking the shimmering waters of Biscayne Bay and steps from the energy of Brickell’s financial and cultural district, this iconic retreat blends refined sophistication with the vibrancy of Miami. From expansive guest rooms and suites to thoughtfully curated amenities and elevated service, Brickell Arch offers an experience that is both timeless and distinctly local. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

We value U.S. military experience.

Overview

Assist the Director of Catering in the administrative functions required for effective management of the Catering Department.

Essential Duties and Responsibilities

• Promptly answer telephone calls following HEI Hotels and Resorts and brand standards using clear and positive communication.
• Communicate information accurately to manager and disseminate information and facts to relevant accounts and applicable departments.
• Type correspondence, proposals and contracts as directed by management using typewriters and computers.
• Process contracts for relevant departments.
• Distribute memos, contracts, resumes, room requests and amenities to relevant departments throughout the hotel.
• Copy, fax and email necessary documentation for clients and hotel use.
• Politely and professionally converse with clients.
• Respond to inquiries with accurate information and record in all relevant files.
• Promptly respond to requests for information on hotel facilities and menus.
• Maintain accurate, necessary payroll records, time sheets and distribute to finance in timely manner.
• Monitor and order necessary office supplies for department.
• Maintain filing system in accordance with company standards.
• Log pertinent account information in files.
• Maintain necessary copies of contracts and correspondence in orderly and accurate manner.
• Maintain current files and contracts for 5 years in accordance with HEI Hotels and Resorts minimum standards.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, as well as vendors and department heads.
• Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Salary Range: $20.00 - $21.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels & Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our "love" to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today. Work today, get paid today!

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.