Category Manager, IT Services

Jones Lang LaSalle Incorporated; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Charlotte, NC seeks a Technology Procurement Category Manager for IT Services to lead sourcing across managed services, staff augmentation, and systems integration. You will partner with IT delivery leads and business stakeholders to drive regional sourcing plans and supplier relationships.

This role executes RFPs, negotiates contracts, and tracks savings while delivering measurable value and ensuring governance compliance within JLL's policies.

Qualifications

• 5+ years in strategic sourcing, IT services, staffing or systems integration.
• Experience across regions or business units with category strategies.
• Proven ability to manage procurement projects end-to-end.
• Strong commercial acumen: contract negotiation, rate cards, supplier reviews.
• Experience applying AI to streamline procurement tasks.
• Ability to collaborate with technology and business stakeholders.

Responsibilities

• Strategy & Planning: develop IT Services category strategies aligned with business goals.
• Demand planning and regional alignment for sub-categories.
• Partner with IT delivery and stakeholders to reflect regional requirements.
• Identify sourcing opportunities and present strategic recommendations.
• Supplier & Market Management: maintain relationships with key IT service providers.
• Conduct supplier reviews and track performance against SLAs.
• Execution & Delivery: lead RFPs, bid evaluations, and contract execution.
• Deliver cost savings, cost avoidance, and value-add outcomes.
• Governance & Reporting: maintain savings trackers and support best practices.

Skills

Strategic sourcing

Category strategy

Contract negotiation

Supplier performance mgmt

AI in procurement

Stakeholder collaboration

Cross-functional leadership

Education

Bachelor's degree in Business/IT/SCM

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Technology Procurement Category Manager, IT Services supports the development and execution of sourcing strategies across IT managed services, staff augmentation, and systems integration/consulting services. This position works closely with IT delivery leads and business stakeholders to support sourcing initiatives, manage supplier relationships, and deliver measurable value within the IT Services category.

This role executes category strategy and supplier negotiations under the direction of the Category Director, escalating deals or decisions that exceed standard delegation of authority thresholds.

This role supports category management across the following sub-categories:

• IT Managed Services (application support and infrastructure managed services)

• IT Staff Augmentation & Contingent Labor

• Systems Integration & Implementation Services

• IT Consulting & Advisory Services

• Application Development & Support Services

Key Responsibilities

Strategy & Planning

• Support development of category strategies for IT Services, aligned with JLL's overall business strategy and technology roadmap.

• Maintain internal demand plans across assigned sub-categories, identifying consolidation and rate optimization opportunities.

• Partner with IT delivery leads and business stakeholders to ensure sourcing activity reflects regional requirements.

• Identify sourcing opportunities within assigned sub-categories and escalating strategic recommendations to the Category Director.

Supplier & Market Management

• Maintain relationships with key IT services suppliers and staffing partners within assigned sub-categories.

• Support supply base rationalization efforts and help maintain the category's strategic supplier framework.

• Conduct supplier performance reviews and maintain scorecards, tracking compliance with contractual obligations and service levels.

• Track market trends, labor rate benchmarks, and commercial models to inform sourcing recommendations.

Execution & Delivery

• Lead procurement events for assigned sub-categories including RFP development, bid management, commercial evaluation, and contract execution.

• Support delivery of financial targets including cost savings, cost avoidance, and value-add outcomes.

• Maintain the category project calendar for assigned sub-categories, ensuring timely execution of sourcing events and renewals.

• Prepare contract documents and recommendations in line with JLL's Delegation of Authority.

Governance & Reporting

• Maintain an accurate savings tracker for assigned sub-categories, providing visibility of value delivered to internal stakeholders.

• Support adoption of sourcing tools, process improvements, and best practice within the category.

• Ensure sourcing activity complies with JLL procurement policies, ethical standards, and governance frameworks.

Required Qualifications

• Minimum 5 years of strategic sourcing experience, with meaningful experience in IT services, staffing, or systems integration categories.

• Experience supporting category strategies across multiple regions or business units.

• Proven ability to manage procurement projects from strategy through execution with moderate oversight.

• Solid commercial acumen with experience in contract negotiation, rate card analysis, and supplier performance management.

• Demonstrated success adopting AI to accelerate and enhance job functions.

• Ability to build effective working relationships with technology and business stakeholders.

• Experience working with cross-functional teams across procurement, IT, finance, and operations.

• Bachelor's degree (BA/BS) in a relevant field such as Business, Supply Chain, Information Technology, or related discipline.

Preferred Qualifications

• Familiarity with major IT services and staff augmentation providers and their commercial models.

• Working knowledge of labor rate benchmarking and statement-of-work structuring.