Catch 31 - Food Runner

Shamin Hotels; Virginia Beach (VA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Gym discounts

Paid time off

Paid holidays

Perk discounts

401K

Employee discounts

Job summary

Shamin Hotels in Virginia Beach seeks a Food Runner to help deliver meals from the kitchen to tables, coordinating with servers and maintaining dining room standards. You will ensure orders are accurate, presented well, and delivered promptly to guests while upholding a warm, welcoming service ethos.

Join a team-focused environment with extensive employee benefits and growth opportunities within a growing hospitality company that values guest satisfaction and internal promotion."

Qualifications

• Teamwork and guest-focused service mindset.
• Ability to take ownership of duties and responsibilities.
• Strong communication with kitchen staff and servers.
• Willingness to follow directions and maintain high hospitality standards.

Responsibilities

• Deliver food from the kitchen to guest tables in a timely manner.
• Assist with setting up and clearing tables, ensuring proper condiments and utensils.
• Communicate with servers and kitchen staff to coordinate orders and special requests.
• Provide friendly, attentive service and answer questions about menu or specials.
• Inspect orders for accuracy and presentation, and report issues to management.
• Adhere to food safety and sanitation guidelines and keep running area clean.

Skills

Teamwork

Ownership

Customer service

Communication

Job description

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits!

In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Endless Opportunities

With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement!

We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

Position Overview

The Food Runner plays a crucial role in the restaurant by ensuring the timely and accurate delivery of food from the kitchen to the customers' tables. They work closely with the kitchen staff and servers to coordinate food orders and maintain high standards of service.

Essential Job Functions

Food Delivery

• Retrieve food orders from the kitchen and deliver them to the appropriate tables in a timely manner.
• Ensure that each dish is accurately presented and matches the customer's order.
• Coordinate with servers to ensure that all items for a table are delivered together.

Table Maintenance

• Assist in setting up and clearing tables before and after meal service.
• Ensure that tables are properly set with condiments, utensils, and other necessary items.
• Clear empty plates, glasses, and other used items from tables promptly to maintain a clean and organized dining environment.

Communication

• Communicate effectively with kitchen staff, servers, and other restaurant team members to ensure smooth coordination of food orders.
• Relay any special requests or modifications to food orders to the kitchen staff accurately.
• Inform servers or managers of any issues or concerns related to food quality, presentation, or customer satisfaction.

Customer Service

• Provide friendly and attentive service to customers, greeting them warmly and answering any questions about the menu or specials.
• Anticipate and respond promptly to customers' needs, ensuring a positive dining experience.
• Handle customer inquiries or requests courteously and professionally.

Quality Control

• Inspect food orders before delivery to ensure they meet quality and presentation standards.
• Verify the accuracy of each order against the ticket to prevent errors or discrepancies.
• Notify kitchen staff or management of any quality issues or discrepancies in food orders.

Safety and Hygiene

• Adhere to food safety and sanitation guidelines to prevent cross-contamination and ensure food safety.
• Handle food items and serving utensils with care to avoid spills or accidents.
• Maintain cleanliness and organization in the food running area and other work areas.

The Food Runner is an essential member of the restaurant team, ensuring the efficient and seamless delivery of food orders to customers. Their attention to detail, communication skills, and dedication to customer satisfaction contribute to the overall success of the dining experience.

About Us

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.