CatCard Systems Specialist

Montana State University - Office of Student Engagement; Bozeman (MT); On-site; USD 30,000 - 34,000; Part time

Job summary

Montana State University's CatCard team seeks a Systems Specialist to manage software, hardware, and firmware of the ID card system. You will support students, staff, and faculty with access and payment functionalities.

Reporting to the CatCard Manager, you will handle system maintenance, data integrity, and customer service. The role requires strong problem-solving, communication skills, and familiarity with FERPA, HIPAA basics, and PCI-DSS.

Qualifications

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Proficient with computers and various software packages and equipment.
• Experience fostering and maintaining effective working relationships with varied constituents.
• Experience developing and/or communicating procedures, policies and guidelines to others.
• Experience generating reports and analyzing financial and operational data.

Responsibilities

• Maintains the CatCard system, database, and related hardware/firmware.
• Manages campus-wide access control and card issuance.
• Installs and troubleshoots card printers, POS systems, and access equipment.
• Plans and prioritizes system maintenance including software upgrades and database maintenance.
• Maintains meal plans and other purchase types in related databases.
• Provides customer service via email, phone, or window and educates Cardholders.
• Produces CatCards, name-tags, and badges and manages special card productions.
• Performs data reviews, reconciliations, and generates reports.

Skills

Customer service

Technical troubleshooting

Data analysis

Project coordination

Tools

Atrium

Transact

CBORD

Job description

Position Details
Position Information
Announcement Number STAFF - VA - 27121 For questions regarding this position, please contact:
Search Support at [e-mail] or 406-994-6468
Classification Title Program Coord II Working Title CatCard Systems Specialist Brief Position Overview
Be a part of the CatCard Team assisting with maintaining the system, database, and associated hardware/firmware along with providing amazing customer service to students, staff and faculty.
Position Number 4N1382 Department Cat Card Division Auxiliary Services Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $22.99 per hour Contract Type Classified Hourly If other, please specify Recruitment Type Open
Position Details
General Statement
CatCard, part of the Auxiliary Services Enterprise, provides an essential identification and access management system to campus using innovative technology to deliver convenience, access, statistical data, and security. The CatCard serves as the University photo identification card and supports MSU ID card systems.
Duties and Responsibilities
Reporting to the CatCard Manager, the CatCard Systems Specialist provides advanced technical knowledge of all software, hardware, and equipment of the university’s ID card system and the programs it supports.

• Assists with maintaining the system, database, and associated hardware/firmware.
  • Maintains campus-wide access control via door unlock schedules and patron access assignments in accordance with department requests.
  • Installs, troubleshoots, inventories, and maintains hardware (card printers, POS systems, access equipment, etc.).
  • Assists with planning, coordinating, and prioritizing system maintenance activities, including software upgrades, server & database maintenance, and system configurations to ensure rapid response to system faults and technical issues to minimize downtime and maintain consistent, reliable campus services.
  • Maintains meal plans, declining-balance plans, and other purchase types in varying databases and systems in accordance with the home department’s program guidelines.
  • Performs regular maintenance of data to ensure integrity of the system.
• Provides timely customer service assistance via email, phone, or at the customer service window:
  • Answers questions related to CatCard programmatic offerings such as Get Funds, Commuter Meals Plans, etc.
  • Educates CatCard holders and other constituents about the I.D. program, its offerings and benefits.
  • Works as a back-up at the customer service window and performs related cash handling duties.
• Produces CatCards, name-tags, badges, etc
  • Manages special card production (i.e. Conference Access, Contractor/Vendor Access, etc.)
• Assists the CatCard manager with Orientation sessions including online photo submission review and mass-producing cards.
• Collects, reviews, and analyzes complex financial and operational data, including CatCash transactions, deposits, and reconciliations; facilitate internal and external fund transfers, investigate discrepancies, and produce invoices and reports.
• Performs a wide variety of administrative duties in support of the department such as monitoring the CatCard email account, producing ad-hoc usage reports, regular inventory counts, finalizing student and employee access requests, reviewing/updating website content, maintenance of policy and procedural manuals, etc.
• As assigned, acts as a project manager and point of contact to provide expansion of ID Card services and offerings across campus.
  • Asked to focus on smaller projects including site-walks and blueprint review.
  • Works directly with contractors and vendors.
• Collaborates with the manager to suggest, develop and implement short- and long-term innovative enhancements to the CatCard system’s features, functionality, and user interface.
• Responsible for managing the inventory of equipment and supplies (orders, receives, etc.).
• Provides functional user training on updates and maintenance of credit card terminals for Auxiliary Services.
  • Includes programming, training, issuing, and inventory of Auxiliary Services’ credit card terminals.
• Auxiliary Services’ liaison for PCI training completion list for Auxiliaries in coordination with MSU’s PCI representative.
• Speaks on the CatCard Manager’s behalf in their absence.
• Occasionally asked to be available to react to after-hours support needs for campus.
• Contributes to the success of the department by performing other duties as needed in support of the department’s mission.

Required Qualifications – Experience, Education, Knowledge & Skills

• Progressively responsible administrative experience or an equivalent combination of relevant education and experience.
• Substantial and proficient experience using computers and various software packages and equipment.
• Experience fostering and maintaining effective working relationships with varied constituents using appropriate interpersonal communication skills.
• Experience developing and/or communicating procedures, policies and guidelines to others.
• Experience generating reports and analyzing financial and operational data.

Preferred Qualifications – Experience, Education, Knowledge & Skills

• Experience with university OneCard Systems (e.g. Atrium, Transact, CBORD).
• Experience with project management.
• Experience operating electronic access control, or other low voltage, hardware.
• Basic cash handling experience including knowledge of reconciling procedures.

The Successful Candidate Will

• Accurately perform duties in an active environment with frequent interruptions.
• Tech-savvy and adaptable to technology. Exhibit interest in innovation and technology (including, but not limited to, NFC technology, mobile &wearable integration, and data integrations).
• Quickly learn new systems and applications.
• Exhibit knowledge of general office and accounting practices and procedures.
• Deep understanding of FERPA, HIPAA as it relates to ID data, and PCI-DSS compliance.
• Demonstrate effective interpersonal skills in a team oriented environment.
• Excellent research and problem solving skills.
• Consistently exercise initiative and good judgment.
• Prioritize and organize workload to meet multiple deadlines in a timely manner.
• Exhibit a strong sense of self-motivation and self-management.
• Have excellent attention to detail and accuracy.
• Adapt to changing priorities.
• Maintain thorough records along with confidentiality of information.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

• Occasionally perform as the backup contact for trouble shooting during after hours for CatCard device/system failures.

Physical Demands

• Work for long period of time at a computer, on the telephone, or occasionally at the cashier’s service window.
• Perform repetitive motions such as, but not limited to, entering data into the computer.
• Navigate campus buildings and areas that CatCard serves which can include tight spaces.
• Occasionally lift and move up to 25lbs.

This position has supervisory duties? No

Posting Detail Information

Number Of Vacancies 1 Desired Start Date Upon Completion Of a Successful Search Position End Date (if Temporary) Open Date Close Date Applications Will Be

Screening of applications will begin on October 15, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

This position is not eligible for new sponsorship.

Please address the qualifications in your cover letter and resume.

Questions? Contact: Search Support at [e-mail] or 406-994-6468.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).