Catastrophe Property Field Claims Adjuster

American Family Insurance Agency Staff; Columbus (OH); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Wellbeing benefits

401(k) contribution

Pension plan

Annual incentive

9 paid holidays

Paid time off

Student loan repayment

Paid family leave

Job summary

American Family Insurance Agency Staff is seeking a Catastrophe Property Field Claims Adjuster to investigate and maintain property catastrophe claims, determine liability, secure information, review coverages, and settle claims. You will be deployed to the field during catastrophes and may use a company fleet vehicle.

The role involves up to 75% travel and substantial time working from home or in the field.

Qualifications

• Customer-driven solutions experience.
• Experience handling 1st and 3rd party multi-line claims across operating territories.
• Experience handling moderately complex claims.
• Solid knowledge of casualty coverages and endorsements.
• Understanding of all phases of the claim handling process.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, adjusters, etc.
• Identifies complex issues and handles claims in good faith.
• Handles 1st and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections when needed and evaluates damages.
• Communicates with customers, provides claim process updates, and closes files as appropriate.

Skills

Customer-driven solutions

1st and 3rd party claims

Complex claims handling

Casualty coverage knowledge

Claims process knowledge

Job description

Catastrophe Property Field Claims Adjuster

Description

Job Description Summary

You will investigate and maintain property catastrophe claims. You will determine liability, secures information, review coverages, arrange appraisals, and settles claims. You will report to the CAT Property Claims Manager. You will be deployed to the field when a catastrophe occurs. This role offers a company fleet vehicle with the position and there's an option to use the vehicle for personal use.

You will be required to travel up to 75% for CAT duty. In this primarily home/field-based role, you will spend 80% of your time (4+ days per week) working from home or in the field. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Preferred locations: Wisconsin, Iowa, Ohio, Missouri, Illinois, Indiana, Nebraska, Kansas, Minnesota, Colorado, Oklahoma, Texas.

Position Compensation Range:

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Job Description

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.

• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

• Responds to customer inquiries, makes appropriate decisions and closes file as needed.

• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.

• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

• Demonstrated experience handling moderately complex claims, or other equivalent experience.

• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Valid driver's license required plus an acceptable driving record.

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascending or descending ladders, stairs, scaffolding, ramps, poles, and similar structures. This position may require employees to visit areas with higher hazards than a typical office environment, such as customer homes or other locations for interior, exterior, and roof inspections.

• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

• Adjusting or moving objects up to 50 pounds in all directions.

Working Conditions

• Low temperatures.

• High temperatures.

• Outdoor elements such as precipitation and wind.

• Noisy environments.

• Hazardous conditions.

• Poor ventilation.

• Small and/or enclosed spaces.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

Benefits

• comprehensive medical
• dental
• vision
• wellbeing benefits
• competitive 401(k) contribution
• pension plan
• annual incentive
• 9 paid holidays
• paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.