Casualty Evaluator

CSAA Insurance Group; Lincoln (NE); Remote; USD 62,000 - 83,000; Full time

Benefits offered by this job

Remote-friendly work environment

Annual bonus eligibility

401(k) with company match

Job summary

CSAA Insurance Group is hiring a Casualty Evaluator in a remote-capable role, supporting across multiple states. You will own and adjust injury-exposure files, investigate claims, negotiate settlements, and determine coverage decisions with timely action and client communication.

The role requires 2+ years of claims experience, strong analytical skills, and the ability to work independently in a remote environment, with occasional travel or extended hours as needed.

Qualifications

• High school diploma or equivalent with 2+ years of relevant claims experience.
• Strong analytical, problem-solving and organizational skills.
• Ability to work independently and make decisions.
• Excellent written and verbal communication in English.
• Willingness to travel occasionally and work extended hours as needed.
• BA/BS in business, insurance or related area preferred.

Responsibilities

• Manage mostly simple to moderate 1st and 3rd party auto liability claims involving injury.
• Conduct investigative work including documents, witnesses, and medical records.
• Negotiate and settle claims within authority; develop negotiating strategies.
• Make coverage determinations and advise on actions for coverage issues.
• Assist in catastrophes and handle first‑party Medical Payments (PIP) when needed.
• May represent insureds at settlements, arbitrations, or trials in rare cases.

Skills

Analytical

Problem-solving

Organizational skills

Independent work

Decision making

Customer service

Typing 30 wpm

Travel (rare)

English proficiency

Education

High school diploma

BA/BS in business or related

2+ years of relevant experience

Job description

External candidates: In order for your application to be correctly processed please sign-in before you applyInternal candidates: Please go to Workday and click \"Find Jobs\" link under CareerThank you for considering opportunities with us!Job TitleCasualty EvaluatorRequisition NumberR8039 Casualty Evaluator (Open)LocationColorado - Home TeleworkersAdditional LocationsAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers {+ 18 more}Job InformationCSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.We are actively hiring for a Casualty Specialist Evaluator - RemoteYour Role:Assigned as owning adjuster when injury exposure is identified. Handles both represented and unrepresented first and third-party cases appropriate for resolution with an independent settlement limit of up to $50,000. Handles claims in multiple states including licensed states and statutory states (OK license required). Handles Homeowner liability low complexity property damage claims. Supports the claims organization by handling Small Claims related matters to conclusion. When necessary, may own claims of low complexity when supporting catastrophes. May handle first party non-liability-based injury claim (Medical Payment and PIP))Your Work:Working in a virtual environment (with option to work in an office setting)Ability to manage communications in writing, by telephone and by electronic means (e.g., e-mail)Assigned as Owning/Adjuster when injury exposure is identified.Handles mostly simple to moderate 1st and 3rd party auto liability cases involving injury with unrepresented and attorney-represented claimants.May handle 1st party Medical payment and PIP.May assists in catastrophes related activities including handling simple homeowner losses.Responsible for handling, managing, investigating, negotiating, settling and/or resolving injury claims with exposure valued less than $50,000.Adjuster to manage productivity by seeking claim assignments through designated queues in the claim system.Triage is self-managed and not automated in the claims system.Making coverage determinations and advising customers as to proper course of action related to coverage issues.Conducting investigative work of a complex nature (interviewing witnesses; obtaining and analyzing evidence, including medical records; deciding whether an independent medical examination is warranted; etc.).On rare occasions, may require representing the insured and/or the company at settlement conferences.On rare occasions, may require appearing at and representing the insureds at arbitrations and trials.On rare occasions, may require testimony in a deposition setting.Evaluating potential for subrogation and initiating initial notice of subrogation request.Making final decisions to settle within settlement authority, without supervisory approval, and developing negotiating strategies.Presenting cases in Committee setting when seeking above settlement authority level; thereafter, independently negotiating and settling the claim.Required Experience, Education and SkillsHigh school diploma or a combination of education and 2+ directly relevant work experience.2 years of related professional experience2 years of claims experienceStrong analytical, problem-solving and organizational skillsStrong ability to work independently.Strong decision making ability.Strong customer service orientation.Basic math and computer skills and ability to type 30 wpm.Proficient oral and written communication skills and good command of the English language.Ability to function in a team environment.Ability to successfully complete training courses pertinent to job duties.Developing understanding of statutory and regulatory requirements.Developing understanding of AAA claims policies and procedures preferred.Ability to travel on rare occasions.Ability to work extended hours and/or weekends.Preferred1+ years casualty experienceBA/BS in business, insurance or related area, or equivalent combination of education and experience.What would make us excited about you?Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)Travels as needed for role, including divisional / team meetings and other in-person meetingsFulfills business needs, which may include investing extra time, helping other teams, etcPlease note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.LI-PD1Why Choose a Career at CSAA IG?At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail] you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).CSAA Insurance Group is an equal opportunity employer.*The national average salary range for this position is $62,460.00-$69,400.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $62,460.00-$83,400.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.Colorado Specific Job Range :$62,460.00 - $76,550.00This job posting will be unposted on Thu, 22 Oct 2026.