Casualty Claims Examiner I

J.B. Hunt Transport Services, Inc.; Lowell (AR); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport Services, Inc. is seeking an entry-level Casualty Claims Examiner I in Lowell, AR.

The role involves investigating liability exposure, interviewing witnesses, and preparing documented reports for management review. You will handle monetary aspects, establish reserves, and work with claimants and third parties to reach settlements. Qualified candidates possess a bachelor's degree and 1 year of related experience, with strong communication, empathy, and analytical skills.

Qualifications

• Professional demeanor in customer interactions.
• Ability to analyze situations and reach sound decisions.
• Ability to adapt to a dynamic work environment.

Responsibilities

• Investigate and resolve moderately complex casualty claims.
• Negotiate settlements with claimants and legal representatives.
• Prepare reports and maintain accurate documentation.

Skills

Professional demeanor

Empathy

Analytical thinking

Strong communication

Adaptability

Collaboration

Documentation

Education

Bachelor's degree

Job description

Job Summary

Under general supervision, this position is responsible for the investigation and resolution of moderately complex claims. This incumbent will work closely with internal and external contacts to investigate claims, negotiate settlements, and prepare reports to ensure accurate and timely processing of casualty claims.

Job Description

• Utilize independent knowledge and experience to conduct claims investigations to determine liability exposure of each assigned claim. This investigation includes analysis of state and federal laws, retaining services of field investigators, outside legal counsel to obtain a full picture of exposure and documentation of all findings for each claim within the claims matter management system for management review as well as internal and external audit processes.
• Manage moderately complex claims involving alleged property damage and bodily injury through the interview of key witnesses, securing evidence, reviewing applicable statutes and laws, and analysis of estimates of repair, analyzing medical reports
• Handle all monetary aspects of assigned claims through the calculation of financial exposure analysis leading to the establishment of reserves at proper levels within assigned approval levels. And, by keeping management aware of claims with exposures above approved levels for continuous timely and efficient resolutions of assigned claims.
• Manage negotiations with claimants, claimant's legal representatives or third parties by utilizing strong communication and negotiation skills in sharing investigative results and rationale, listening to claimant perspective and arguments, and influencing claimant perspective to achieve consensus on appropriate and final resolution of assigned claims
• Utilize strong communication skills to keep all stakeholders aware of findings, decisions, and resolutions to support plans and initiatives to meet business unit needs while establishing accountability in achieving results and identifying and addressing improvement opportunities
• Prioritize and manage assigned claims workload to keep all involved parties informed and provide timely claims status updates
• Initiate prompt contact with claimants to obtain information and establish the claims process; process incoming calls, emails, and notifications to support workload surges and/or extenuating situations including the creation of accident reports from the accident hotline
• Collect and analyze data from internal departments and third-parties to create repair estimates for company equipment to subrogate against adverse parties; present collected data to adverse party for collection or reimbursement of damages
• Ensure compliance with company and departmental policies and procedures that support the mission, values, and standards of ethics and integrity of the company
• Pursue continual education in the practice of transportation claims management through internal training, seminars, and other educational materials to stay abreast of the changing claims and legal environment

Qualifications

Minimum Qualifications

• High School Diploma/GED with 1-2 years of experience in Auto/General Liability Claims, Insurance, or related field, or suitable combination of education, experience, and training
  AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
  Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
  Ability to accurately analyze situations and reach productive decisions based on informed judgment
  Ability to adapt to a dynamic work environment and shifting priorities and directives
  Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
  Ability to work with a variety of individuals and groups in a constructive and collaborative manner
  Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
  Ability to process information with high levels of accuracy

Preferred Qualifications

• Bachelor's Degree with 1 year of experience in Auto/General Liability Claims, Insurance, or related field
• Experience in a call center, particularly within the Insurance industry
• Ability to maintain composure under pressure
• Ability to type at least 30 words-per-minute
• Knowledge of claim investigation procedures
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems
• Proficiency in documenting case details accurately and assessing payment eligibility

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education,experience, geography, and other qualifications of the successful candidate. This position may beeligible forannual bonus and incentives based on profitability or volumes in accordance with the terms of theCompany’s bonusand incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• visionbenefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time offcommensuratewith tenure (includes vacation and sick time)
• two weeks of paid parental leave
• six paid holidaysannually

Education

• Bachelors: Law, High School (Required), GED (Required)

Work Experience

• Loss Prevention/Claims Management

Job Information

Job Opening ID: 00644563 Casualty Claims Examiner I (Open)

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You™.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt istheplace to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. Thecareer possibilities and benefits of working at J.B. Hunt are endless. From competitive salary andbenefits packages, to defined career paths and growth opportunities, we take care of our people andtakegreat pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels tojoinour team. We offer full-time, entry level, professional and management opportunities across alldepartments. Whether you are fresh out of school or bring years of industry experience, a role atJ.B.Hunt could take your career to the next level.