Casual Courier-29

FedEx Canada; Richmond (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

FedEx Canada is seeking a Casual Courier to provide courteous pickup and delivery on an assigned route. You will ensure shipments meet service standards, label correctly, and maintain neat paperwork. Responsibilities include reporting stop counts, handling customer inquiries, and using tracking systems.

The role requires a valid license, ability to lift up to 70 lbs, and a professional appearance. Experience with Canada/US/International requirements is a plus; bilingual ability is preferred in

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with a good driving record.
• Ability to lift up to 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.

Responsibilities

• Provide courteous and efficient pick-up and delivery on an assigned route.
• Check shipments for conformance to FedEx Canada service features and ensure proper labeling and paperwork.
• Answer customer questions and keep them informed about services and requirements.
• Report stop counts and any missorts; maintain accurate records and to upsell when possible.
• Operate computerized tracking and dispatch systems accurately.
• Ensure safe vehicle operation and follow government regulations and company procedures.

Skills

Customer service

Time management

Interpersonal skills

Communication skills

Driving

Education

High school diploma

Job description

To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company‘s public imageAccomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missortsAdheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.Seeks additional business from current customers. Informs sales department of sales leads and market changeEnsures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materialsOperates computerized tracking and dispatch systems ensuring input of correct informationAnswers customer‘s questions on Federal Express Canada‘s features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.Demonstrates proficiency in features of service and equipment.Operates vehicle safely and efficiently, complying with all government regulations and company procedures.May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.

Knowledge, Skills & Abilities Required

Minimum EducationHigh school diploma/educational equivalentMust possess a valid driver’s license and have a good driving recordMinimum ExperienceOne (1) year customer oriented business experience preferredSome knowledge of Federal Express Canada operations and Canadian Customs regulations an assetAbility to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipmentKnowledge, Skills, and AbilitiesMust achieve minimum threshold on mandatory pre-placement driver assessment trainingGood interpersonal and communication skillsGood time management and organizational skillsExcellent customer service skillsAbility to multitask, handle stress and work in a highly pressured environment

Pay Transparency

Preferred Qualifications:Pay Transparency:Pay:Additional Details: Pay rate: $24 - Casual Courier - Availability: at least 4 shifts a month

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver‘s license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver‘s abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.