Cast Member

GQT Movies; Oshtemo Charter Township (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible Scheduling

Employee Discounts

Training Provided

Advancement Opportunities

Valuable Work Experience

Fun Work Environment

Job summary

GQT Movies is seeking friendly Cast Members to deliver great guest experiences in Kalamazoo-area theaters. No prior theater experience required; training provided. This is a part-time, hourly role with flexible evenings, weekends, and holidays.

You will handle guest services, ticket sales, concessions, and theater cleanliness, working across multiple theater areas to ensure a positive guest experience. Join a supportive team and grow with us.

Qualifications

• Must be at least 16 years old, per applicable employment laws.
• Friendly, positive, and team-oriented attitude.
• Dependable and punctual, with a commitment to arriving on time for scheduled shifts.
• Ability to provide courteous and professional customer service.
• Willingness to learn new skills and work in different areas of the theater.
• Ability to work efficiently in a fast-paced environment.
• Availability to work evenings, weekends, and holidays, based on theater needs.
• Ability to follow instructions, communicate effectively, and work well with others.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Previous experience is not required; experience in customer service or related roles is helpful but not necessary.

Responsibilities

• Provide excellent guest service across theater areas and support daily operations.
• Sell tickets, answer questions about showtimes, and assist guests with their theater experience.
• Assist guests in navigating the theater and locating auditoriums.
• Prepare and serve concessions and operate POS systems.
• Maintain cleanliness and proper stocking of concession areas and auditoriums.
• Follow safety procedures and report maintenance or safety issues promptly.

Skills

Friendly attitude

Dependable

Punctual

Customer service

Willing to learn

Teamwork

Flexible evening/weekend

Job description

Are you friendly, dependable, and excited to be part of a team that creates great experiences for guests? Do you enjoy working with people in a fun, fast-paced environment?

GQT Movies is looking for enthusiastic Cast Member to help bring the magic of movies to life in the communities we serve. As a Cast Member, you will play an important role in making every visit enjoyable, from welcoming guests and selling tickets to preparing concessions and keeping our theater clean and inviting.

No previous movie theater experience is required! We provide training to help you learn the different areas of theater operations, build valuable customer service skills, and grow with our team.

Whether you're looking for your first job, a part-time position, or an opportunity to gain experience in hospitality and entertainment, we'd love to meet you!

What You'll Do

As a Cast Member, you'll work across several areas of the theater to provide excellent guest service and support daily operations.

Guest Service & Ticket Sales

• Welcome guests with a friendly attitude and help create a positive first impression.
• Sell tickets, answer questions about movies and showtimes, and assist guests with their theater experience.
• Help guests navigate the theater and locate their auditoriums.
• Respond to guest questions and concerns professionally, involving a manager when needed.
• Assist with special events, promotions, and other theater activities.

Concessions & Food Service

• Prepare and serve popcorn, beverages, candy, and other concession items.
• Operate point-of-sale systems accurately and efficiently.
• Handle cash and electronic payments according to company procedures.
• Keep concession counters, equipment, and service areas clean, organized, and properly stocked.
• Monitor product availability and notify management when supplies need replenishing.
• Follow food safety, sanitation, and proper food-handling procedures.

Theater Cleanliness & Maintenance

• Clean and reset auditoriums between showtimes.
• Maintain clean and presentable lobbies, restrooms, hallways, concession areas, and other guest spaces.
• Complete routine cleaning and sanitation tasks throughout each shift.
• Remove trash, restock supplies, and help maintain the overall appearance of the theater.
• Report maintenance issues, spills, safety hazards, and equipment problems to management promptly.

Teamwork & Daily Operations

• Work collaboratively with fellow Cast Member and theater management to keep operations running smoothly.
• Follow established opening, closing, and shift procedures.
• Attend required training and learn to perform duties in multiple areas of the theater.
• Communicate guest concerns, operational problems, and supply needs to management.
• Follow company policies, safety procedures, and service standards.
• Take on other reasonable duties as needed to support the team and provide an excellent guest experience.

What We're Looking For

We believe great Cast Member come from all backgrounds. We are looking for people who are ready to learn, work hard, and help create a great experience for every guest.

Qualifications & Expectations

• Must be at least 16 years old, subject to applicable employment laws.
• Friendly, positive, and team-oriented attitude.
• Dependable and punctual, with a commitment to arriving on time for scheduled shifts.
• Ability to provide courteous and professional customer service.
• Willingness to learn new skills and work in different areas of the theater.
• Ability to work efficiently in a fast-paced environment.
• Availability to work evenings, weekends, and holidays, based on theater needs.
• Ability to follow instructions, communicate effectively, and work well with others.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Previous experience is not required. Experience in customer service, retail, food service, hospitality, or a similar role is helpful but not necessary.

What We Offer

• Flexible Part-Time Scheduling: We work to accommodate availability while meeting theater staffing needs.
• Employee Discounts: Enjoy employee discounts on eligible movies and concessions, subject to company policy.
• Training Provided: Learn ticket sales, concessions, guest service, and theater operations.
• Opportunities for Advancement: Develop your skills and explore opportunities to grow into leadership positions.
• Valuable Work Experience: Build communication, teamwork, customer service, and problem-solving skills.
• A Fun Work Environment: Be part of a team that helps guests make lasting moviegoing memories.

This is a part-time, hourly position at a GQT Movies theater.

Movie theaters operate primarily during evenings, weekends, holidays, and peak moviegoing periods. Cast Members should be prepared to work a flexible schedule based on business needs and their availability.

The position involves interacting with guests, working as part of a team, and performing a combination of customer service, food service, and cleaning duties. Some shifts may be busier than others, particularly during major movie releases and holidays.

Start Your Story with GQT Movies!

Your first job, your next opportunity, or the beginning of a career in entertainment could start here.

At GQT Movies, our Cast Member are an essential part of what makes the moviegoing experience special. If you're dependable, enjoy working with people, and want to be part of a team that brings entertainment to our communities,

Position: Cast Member

Employment Type: Part-Time, Hourly

Address: 820 Maple Hill Dr, Kalamazoo, MI 49009, USA

GQT Movies is an equal opportunity employer. Employment decisions are made in accordance with applicable laws.

820 Maple Hill Dr, Kalamazoo, MI 49009, USA