CASINO SERVICE ATTENDANT

Caesars Entertainment

Waterloo (IA)

On-site

USD 17,000 - 22,000

Full time

11 days ago

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Job summary

Caesars Entertainment Waterloo is seeking a Casino Service Attendant to monitor slot machines, player activity, and casino area conditions to ensure operability and identify repairs. The role includes verifying jackpots, completing required paperwork, and performing minor repairs to slot machines.

Additionally, you will assist with beverage service, enforce alcohol policy, and uphold safety standards while providing warm, attentive guest service in a fast-paced casino environment.

Qualifications

A Casino Service Attendant must monitor performance of slot machines, player activity, and conditions of the casino slot areas ensuring that all slot machines are operable and identified for repair as necessary.
Ability to verify jackpots, pay jackpots and complete related paperwork accurately.
Interest or ability to perform minor repair to slot machines.
Customer service oriented with ability to assist patrons and follow company policies.

Responsibilities

Monitor slot machines, player activity, and casino slot area conditions to ensure operability and identify repairs.
Verify and pay jackpots, complete paper fills and related paperwork.
Perform minor repairs to slot machines.
Assist with beverage service to patrons and ensure safe distribution of alcohol.
Know patron alcohol limitations and enforce company policy and procedures.
Observe warning behaviors and enforce policies; plan, organize and complete work timely.
Take initiative, show ownership and help guests with their needs.
Accept feedback and coaching from supervisors.

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary\"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Casino Service Attendant must monitor performance of slot machines, player activity, and conditions of the casino slot areas ensuring that all slot machines are operable and identified for repair as necessary.

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with the daily job duties.

Performs minor repair to slot machines.

Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol.

Responsible to have knowledge of patron alcohol limitations along with company policy and

procedure regarding limitations.

Actively observe warning behaviors and signs of possible intoxication. and enforce company policy and procedure regarding limitations.

Plans, organizes and completes work timely.

Takes initiative, shows ownership and goes above and beyond to assist guests with their needs.

Accept feedback and coaching from supervisors.

What You Will Need

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with the daily job duties.

Performs minor repair to slot machines.

Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol.

Responsible to have knowledge of patron alcohol limitations along with company policy and

procedure regarding limitations.

Actively observe warning behaviors and signs of possible intoxication. and enforce company policy and procedure regarding limitations.

Plans, organizes and completes work timely.

Takes initiative, shows ownership and goes above and beyond to assist guests with their needs.

Accept feedback and coaching from supervisors.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info