Casino Security Officer FT

Highgate; Carolina (PR); On-site; USD 25,000 - 39,000; Full time

Job summary

Highgate Hotels is seeking a Compliance Officer to safeguard casino assets and ensure adherence to all safety protocols. The role covers escorting money transfers, documentation of incidents, and strict compliance with casino policies throughout the shift.

The position requires a bilingual candidate with a high school diploma, the ability to stand for long periods, and flexibility for long or irregular hours to maintain secure and efficient hotel operations.

Qualifications

• Bilingual required.
• Ability to stand during entire shift.
• Flexible and long hours sometimes required.
• Maintain regular attendance in compliance with hotel standards.

Responsibilities

• Safeguards Casino assets.
• Complies with Casino policy and Rules including SOPs.
• Prepares Patron Accident Reports and Security Incident Reports.
• Escorts chips, tokens and cash.
• Collects and transports Drop Boxes to storage area.
• Administers minor first aid when required.

Skills

Bilingual

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview

The Compliance Officer is responsible for maintaining the security and safety of employees and patrons throughout the entire Casino facility during his/her assigned shift. Additionally, he/she is responsible for escorting all internal money transfers through the Casino.

Responsibilities

• Safeguards Casino assets.
• Complies with Casino policy and Rules including Standard Operating Procedures
• Prepares Patron Accident Reports and Security Incident Reports
• Escorts chips, tokens and cash
• Collects and transports Drop Boxes to storage area
• Administers minor first aid when required

Qualifications

• High School diploma or equivalent
• Bilingual required
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Flexible and long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.