Casino Public Area Attendant

Highgate; Carolina (PR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Job summary

Highgate Hotels is seeking a Public Area Attendant to maintain cleanliness across lobby areas, Business Center, Fitness Center, restaurants and restrooms at our Isla Verde resort. Responsibilities include cleaning public spaces, restrooms, corridors, and pool areas, with support for Room Attendant tasks when needed.

Candidates should have a High School diploma, hotel experience preferred, and be able to multitask, stand for long periods, and communicate effectively both verbally and in writing

Qualifications

• High school diploma or equivalent is required.
• Experience in a hotel or related field preferred.
• Must be able to multitask and stand for long periods.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Maintain cleanliness of lobby, public areas, and restrooms.
• Perform room attendant duties when needed.
• Operate cleaning equipment safely and follow hotel standards.
• Report maintenance issues to supervisor.
• Ensure guest satisfaction through attentive service.

Skills

High school diploma

Hotel housekeeping experience

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview

The Public Area Attendant is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Responsibilities

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


• Use proper two-way radio etiquette when communicating with other employees.


• Practice safe work habits to ensure safety to guests, fellow employees and self.


• Handle items for \"Lost and Found\" according to the hotel standards.


• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.


• Report maintenance issues to Housekeeping Supervisor/Manager.


• Be familiar with correct guestroom cleaning procedures to assist if needed.


• Deliver any clean linen to assigned sections, if necessary.


• Pick up Room Attendant's dirty linen or trash as needed.


• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.


• Vacuum guest corridors.


• Keep hallways, public areas and closets neat and organized.


• Maintain cleanliness and sanitation in public restrooms.


• Adhere to the schedule for project cleaning of public areas.


• Maintain the stairwells to hotel standards.


• Keep ash urns clean and filled with sand.


• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent


• Experience in a hotel or a related field preferred.


• Previous Housekeeping experience highly preferred.


• Flexible and long hours sometimes required.


• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Ability to stand during entire shift.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.


• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.


• Must be able to multitask and prioritize departmental functions to meet deadlines.


• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.


• Attend all hotel required meetings and trainings.


• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag.


• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.


• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.


• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.


• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.


• Must be able to cross-train in other hotel related areas.


• Must be able to maintain confidentiality of information.


• Must be able to show initiative, including anticipating guest or operational needs.


• Perform other duties as requested by management.


• Maintain a warm and friendly demeanor at all times.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions


• Paid holidays


• Paid vacation


• Paid sick leave (provided in accordance with applicable law)


• Employee assistance program (EAP)


• Educational opportunities / Tuition reimbursement


• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year


• Up to 20 days of paid vacation per year, based on classification and length of service


• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year


• Up to 20 days of paid vacation per year, based on classification and length of service


• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year


• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.


• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on September 29, 2026 and will remain open for at least 75 days.