Casino Operations Leader: Content & Live Ops

Fliff Inc.

Austin (TX)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401(k)

Equity

Flexible PTO

Work-from-home stipend

Equipment & accessories

Remote-friendly culture

Professional development

Job summary

Fliff Inc. is seeking an experienced Manager, Casino Operations to design, implement, and optimize our Social Sweepstakes Casino and adjacent Games verticals. You will lead content operations, launch planning, and partner coordination to deliver engaging casino experiences at scale.

The role requires a strong background in Casino Operations and a proven track record in operations and commercial execution. Join a multinational team with a hybrid/remote-friendly setup and opportunities to shape a

Qualifications

Strong background in Casino Operations.

Responsibilities

Own the game release calendar end to end - planning, scheduling, and shipping a steady cadence of new content across slots, instant win, crash, table games, and emerging categories.
Manage game configuration and lobby operations: placement, categorization, featuring, jackpots, and promotional mechanics.
Maintain content operations playbooks, launch checklists, and QA standards so every release meets the same bar.
Project-manage game and provider integrations with Product and Engineering - tracking milestones, unblocking dependencies, and owning launch readiness (assets, configurations, certifications, testing).
Coordinate launch go-to-market with Marketing & CRM, including featuring plans, promotions, and lifecycle campaigns
Run post-launch reviews to tighten the launch process with every release.
Serve as the primary day-to-day operational contact for game studios and aggregators - onboarding, roadmap coordination, issue escalation, and delivery tracking.
Prepare and run recurring vendor business reviews, and track vendor performance and deliverables against the commercial terms owned by the GM, Games.
Support the GM’s sourcing and negotiation efforts with operational due diligence on prospective studios and content.
Monitor game health and uptime; own incident management with vendors, Engineering, and CX to protect player experience and revenue.
Work with Payments & Fraud and Compliance to ensure casino operations - game configurations, promotions, and prize redemptions - stay within the sweepstakes model.
Act as the escalation point for CX on casino-related player issues, closing the loop on root causes.
Track game and lobby KPIs - engagement, conversion, retention, and revenue contribution - and maintain the reporting that Games leadership runs the business on.
Continuously test and optimize lobby placement and merchandising; retire underperformers and give winners more surface area.
Surface performance insights that inform the GM’s content and vendor strategy.