Casino Manager

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 90,000 - 120,000; Full time

Job summary

Wyndham Grand Rio Mar is seeking a Casino Manager to supervise floor personnel, control games, and maintain guest relations while assisting the Director of Casino Operations. You will ensure smooth daily operations and uphold service standards across casino activities.

The role requires five years in a hotel/casino setting, extensive knowledge of casino operations and licensing by the Puerto Rico Gaming Commission, with long hours and strong regulatory communication as part of the job.

Qualifications

• 5 years of progressive experience in a hotel/casino or related industry.
• College course work in related field helpful.
• Knowledge of overall Casino operations, games, slot machines, marketing, staffing, surveillance and security techniques, financial statements, budgets, cage operations, audit and bank secrecy act, casino law, regulations and regulatory apparatus, and how it functions.
• Must be licensed by Gaming Commission of PR .
• High school diploma or equivalent required.

Responsibilities

• Supervise all Casino floor personnel.
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
• Ensure the Casino is open and closed each day.
• Maintain inventory of cards and dice.
• Answer customer questions and settle disputes when referred by supervisors.
• Ensure knowledge of all emergency procedures.
• Maintain good communication with regulatory authorities.
• Prohibit activities in the Casino which would result in a less than favorable reputation of the property.
• Develop and review employees on a regular basis.
• Participate in Casino training programs.
• Approve credit extensions within the limits established for the position in the Credit Policy.
• Work with the department, casino staff and hotel staff to ensure that players are offered true five-star service.
• Authorize the cashing of personal checks.
• Review the shift operating report.
• Approve and sign complentaries.
• Assure games are conducted in accordance with the Rules of Games provided to each Casino employee.
• Participate in Casino activities.
• Maintain strong visibility in local community organizations.
• Special projects as requested by management.

Skills

Guest relations

Team supervision

Regulatory compliance

Game knowledge

Budgeting & analysis

Emergency procedures

Education

5 years progressive experience in hotel/casino

College coursework in related field

Knowledge of casino operations, games, budgets

Licensed by Gaming Commission of PR

High school diploma or equivalent

Job description

At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well-being matter. From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world. Your impact starts here.

Job Summary

The Casino Manager is responsible for supervising all floor personnel, maintaining control of the games and ensuring satisfactory guest relations. He/she is also responsible for assisting the Director of Casino Operations.

Education & Experience

• 5 years of progressive experience in a hotel/casino or related industry.
• College course work in related field helpful.
• Knowledge of overall Casino operations, games, slot machines, marketing, staffing, surveillance and security techniques, financial statements, statistical analysis, budgets, cage operations, audit and bank secrecy act, casino law, regulations and regulatory apparatus, and how it functions.
• Must be licensed by Gaming Commission of PR .
• High school diploma or equivalent required.

Physical Requirements

• Long hours are sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and /or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Fundamental Requirements

• Supervise all Casino floor personnel.
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations.
• Ensure the Casino is open and closed each day.
• Maintain inventory of cards and dice.
• Answer customer questions and settle disputes when referred by supervisors.
• Ensure knowledge of all emergency procedures.
• Maintain good communication with regulatory authorities.
• Prohibit activities in the Casino which would result in a less than favorable reputation of the property.
• Develop and review employees on a regular basis.
• Participate in Casino training programs.
• Approve credit extensions within the limits established for the position in the Credit Policy.
• Work with the department, casino staff and hotel staff to ensure that players are offered true five-star service.
• Authorize the cashing of personal checks.
• Review the shift operating report.
• Approve and sign complentaries.
• Assure games are conducted in accordance with the Rules of Games provided to each Casino employee.
• Participate in Casino activities.
• Maintain strong visibility in local community organizations.
• Special projects as requested by management.

Wyndham Grand Rio Mar is looking for GRAND people like you! From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace