Casino Housekeeper – Casino Morongo

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 19,000 - 30,000; Full time

Job summary

Morongo Casino Resort & Spa is seeking a Housekeeper - CM to maintain a clean, safe, and welcoming environment across public areas, restrooms, offices, and high-traffic zones within the resort.

You will follow health and safety standards, assist with event cleanup, and deliver courteous service while upholding presentation standards to enhance guest experiences in a fast-paced casino setting. Flexibility for varied shifts and the ability to work independently are essential.

Qualifications

• Knowledge of proper cleaning techniques, sanitation practices, and cleaning equipment.
• Ability to communicate respectfully and effectively with guests and coworkers.
• Demonstrates high integrity, reliability, and attention to detail.
• Must be able to follow verbal and written instructions and work independently with minimal supervision.
• Maintains a high regard for cleanliness, guest service, and team member relations.

Responsibilities

• Performs general cleaning duties throughout the property, including public areas, restrooms, and offices.
• Ensures restrooms are consistently stocked, cleaned, and sanitized to meet hygiene and safety standards.
• Collects and disposes of trash from designated areas, emptying waste receptacles and transporting refuse to appropriate disposal locations.
• Operates and maintains cleaning equipment such as vacuums, sweepers, and other custodial tools in a safe and effective manner.
• Cleans slot machines, counters, mirrors, windows, ashtrays, and surfaces as assigned.
• Ensures the proper use of chemicals, cleaning materials, and supplies in accordance with manufacturer and OSHA guidelines.
• Responds to and reports unsafe conditions, maintenance needs, or unusual cleaning concerns to supervisors.
• Assists with special event setup, teardown, and post-event cleaning.
• Provides courteous guest service while maintaining a professional appearance and demeanor.
• Follows all safety, health, and sanitation procedures to maintain a secure working environment.
• Performs other job-related duties as assigned.

Skills

Cleaning techniques

Sanitation practices

Equipment handling

Guest service

Attention to detail

Education

High School Diploma or GED

Job description

The Casino Housekeeper - CM is responsible for maintaining a clean, safe, and welcoming environment throughout the Morongo Casino Resort & Spa. This role ensures that public areas, restrooms, offices, and other high-traffic zones remain spotless, sanitized, and in compliance with health and safety standards. The Housekeeper plays a vital role in upholding the resort's presentation standards and contributes to a positive guest experience through diligent attention to cleanliness and detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs general cleaning duties throughout the property, including public areas, restrooms, and offices.
• Ensures restrooms are consistently stocked, cleaned, and sanitized to meet hygiene and safety standards.
• Collects and disposes of trash from designated areas, emptying waste receptacles and transporting refuse to appropriate disposal locations.
• Operates and maintains cleaning equipment such as vacuums, sweepers, and other custodial tools in a safe and effective manner.
• Cleans slot machines, counters, mirrors, windows, ashtrays, and surfaces as assigned.
• Ensures the proper use of chemicals, cleaning materials, and supplies in accordance with manufacturer and OSHA guidelines.
• Responds to and reports unsafe conditions, maintenance needs, or unusual cleaning concerns to supervisors.
• Assists with special event setup, teardown, and post-event cleaning.
• Provides courteous guest service while maintaining a professional appearance and demeanor.
• Follows all safety, health, and sanitation procedures to maintain a secure working environment.
• Performs other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Knowledge of proper cleaning techniques, sanitation practices, and cleaning equipment.
• Ability to communicate respectfully and effectively with guests and coworkers.
• Demonstrates high integrity, reliability, and attention to detail.
• Must be able to follow verbal and written instructions and work independently with minimal supervision.
• Maintains a high regard for cleanliness, guest service, and team member relations.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED preferred.
• Minimum of 1 year of experience in housekeeping, custodial services, or janitorial work required.
• Experience working in a casino, hotel, or large public facility preferred.
• Knowledge of cleaning techniques, materials, and safety procedures required.
• Ability to operate standard cleaning equipment and maintain supply inventory accurately.
• Strong attention to detail and commitment to maintaining a clean, safe, and welcoming environment for guests and staff.
• Ability to work independently and as part of a team in a fast-paced, high-traffic environment.
• Excellent time management and organizational skills.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and respectfully with guests, coworkers, and supervisors in person or via radio.
• Lifting and Carrying: Frequently lifts and carries linens, cleaning supplies, and equipment weighing up to 25 pounds; occasionally up to 50 pounds with assistance.
• Manual Dexterity: Regularly uses hands and arms to operate vacuums, mops, and other cleaning tools; may be required to handle small items or perform detail cleaning.
• Mobility: Constantly walks, stands, bends, kneels, reaches, and climbs stairs throughout shift while cleaning assigned areas.
• Stationary Work: Frequently moves throughout the property; work is primarily active and physically demanding with minimal stationary tasks.
• Tool Operation: Operates housekeeping tools and equipment including vacuum cleaners, floor buffers, and carts.
• Visual Acuity: Must be able to visually inspect areas for cleanliness, spot debris, and ensure quality of work.
• Working Conditions: Regularly works in casino, restrooms, and public areas with exposure to cleaning chemicals, wet or slippery surfaces, moderate to high noise levels, and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENY OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.