Casino Host

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel seeks a Casino Host to deliver premium experiences for top guests within the Player Development department.

The role focuses on Segment-of-One marketing, loyalty-building, and coordinating guest journeys across transportation, lodging, dining and entertainment to maximize gaming revenue and guest satisfaction.

Qualifications

• Associates Degree in Hospitality, Marketing or related field required.
• Bachelor’s Degree in Hospitality, Marketing or related field highly preferred.
• Minimum of two (2) years’ experience in a Casino/Gaming, sales or marketing environment required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Uses “Segment-of-One” marketing approach to track activity and preferences of each premium guest, tailors offers and incentives, and tracks feedback to determine effectiveness.
• Acquires and delivers new high net guests for premium gaming spaces.
• Handles all aspects of guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
• Works collaboratively with Casino Marketing, Table Games, Slots, and Food & Beverage teams to identify opportunities and address concerns.
• Maintains knowledge of latest industry developments, market trends and on-property promotions/events.
• Attends and hosts player onsite/offsite events as assigned by management.
• Performs other duties as assigned to support department operations.

Skills

Guest relations

Sales

Marketing

Customer service

Communication

Education

Associates Degree

Bachelor’s Degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Under the direction of Player Development Management, the Casino Host is responsible for providing premium level guests with the best possible experience. The Casino Host builds premium guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management. This role is highly visible to and interactive with premium guests, and therefore requires a high level of professionalism, and championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values. As a team member of the Player Development Department, the Casino Host is a Yaamava Resort & Casino Ambassador, and takes personal ownership to ensure all of their actions are in the best interest of the enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Uses “Segment-of-One” marketing approach to track activity and preferences of each premium guest, and tailors offers and incentives that appeal directly to interest of individuals. Monitors guest participation and tracks guest feedback to determine effectiveness of events and promotions. Meets or exceeds predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive and potential new guests. Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and Department guidelines.
2. Acquires and delivers new high net guests for premium gaming spaces.
3. Handles all aspects of guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
4. Works effectively as a collaborative team member with others within Casino Marketing, Table Games, Slots, and Food & Beverage supervisory team to identify areas of opportunity and address areas of concern when necessary.
5. Maintains thorough knowledge of latest industry developments, current market trends and all on-property and competitor promotions/events.
6. Attends and hosts player onsite/offsite events in various areas as assigned by management.
7. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Associates Degree in Hospitality, Marketing or related field required.
• Bachelor’s Degree in Hospitality, Marketing or related field highly preferred.
• Minimum of two (2) years’ experience in a Casino/Gaming, sales or marketing environment required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must possess drive to exceed revenue generation targets.
• Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary.
• May be required to communicate verbally and in written form in one of the following languages: Chinese, Vietnamese, Korean, or Tagalog.
• Must have outstanding communication skills.
• Must be consistent with upholding a professional image with a polished appearance and demeanor.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled casino and office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today! San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you.

We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.