Casino Cocktail Server — Fast-Paced Guest Service

Seneca Niagara Falls Gaming Corporation; Buffalo (NY); On-site; USD 11,000 - 16,000; Full time

Job summary

Seneca Niagara Falls Gaming Corporation in Buffalo, NY is seeking a friendly and service-driven Beverage Cocktail Server to join our team. You will take and serve beverage orders with speed and courtesy, greeting guests across dining rooms, lounges and casino floors.

Responsibilities include presenting orders to bartenders, handling payments, keeping a neat station, staying informed about casino promotions and information security policies, and delivering outstanding guest service with

Qualifications

• Must have outgoing, friendly personality and a cheerful accommodating disposition.
• Must adhere to the SGC Shoe policy for Beverage Cocktail Servers.
• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency preferred.
• Two (2) years previous customer service experience preferred.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Responsibilities

• Work in assigned area, such as a dining room, lounge or casino floor and pleasantly take beverage order from guests.
• Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared.
• Present check to the guest, accept payment and give change when necessary.
• Maintain the server's station in a neat, clean and sanitary condition at all times.
• Be knowledgeable of casino promotions and events in order to provide answers to customer questions.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
• Garnish drink orders at service area and deliver drinks to players. Balance trays with drinks weighing up to ten (10) pounds when full, on one hand, while serving with the other hand.
• Circulate throughout designated station, announcing "cocktails" and taking drink orders from customers. Requires ability to remember customers and their drinks.
• Place drink orders at the service bar. Requires effective communication skills.
• Reaching/bending between players to serve drinks, collecting empty glasses, and cleaning ashtrays.
• Keeping service station clean and fully stocked by making coffee when necessary and refilling straw containers and other containers.
• Walk continuously up and down short stairs or ramps.
• Must be able to detect when a customer is too intoxicated and should no longer be served.
• Clean up glasses in surrounding area at the end of shift.

Skills

Outgoing personality

Excellent communication

Customer service

Education

High school diploma

Job description

Seneca Niagara Falls Gaming Corporation in Buffalo, NY is seeking a friendly and service-driven Beverage Cocktail Server to join our team. You will take and serve beverage orders with speed and courtesy, greeting guests across dining rooms, lounges and casino floors.

Responsibilities include presenting orders to bartenders, handling payments, keeping a neat station, staying informed about casino promotions and information security policies, and delivering outstanding guest service with