Casino Cage Supervisor

Highgate; Carolina (PR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate Hotels in Isla Verde Beach, PR seeks a Cage Cashier to manage the main bank, supervise cage cashiers, and ensure accurate, compliant cash handling in a fast-paced hotel casino.

This role requires a high school diploma, bilingual ability, 1–3 years casino experience, and the stamina to work long hours. We offer a comprehensive benefits package and a supportive team environment.

Qualifications

• High School diploma or equivalent is required.
• Bilingual ability is required.
• 1–3 years of progressive experience in casino or related industry is required.
• Knowledge of casino rules, regulations and procedures is required.
• Previous supervisory and leadership responsibility is preferred.
• Light work with light lifting and the ability to stand for the shift.
• Flexible and long hours are required.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Communicate effectively with employees and guests in a courteous, service-oriented manner.
• Listen to and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Supervise and train Cage Cashiers.
• Ensure compliance with all applicable regulations and SOPs.
• Supervise and authorize table fills and table credits.
• Conduct shift opening/closing procedures.

Skills

Bilingual

Customer service

Leadership experience

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview

Controls the Main Bank, or Cage Vault, during assigned shift. He/She is also responsible for direct supervision and training of Cage Cashiers.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Safeguard Casino bankroll.
• Curtail unnecessary conversations that occur during operation.
• Instruct cashiers as necessary in proper procedure.
• Verify all documents are completely and accurately filled out, as required.
• Ensure compliance with all applicable requirements of the SOP.
• Supervise and authorize the procedures for table fills and table credits.
• Conduct shift opening/closing procedures.
• Ensure compliance with Federal currency transaction reporting requirements.
• Assume duties as cashier when assigned or required, up to an entire gaming day.
• Adhere to regulatory, departmental and company policies.
• Comply at all times with federal and local laws as they apply to this position.

Qualifications

• High School diploma or equivalent
• Bilingual required
• One to three years of progressive experience in Casino or related industry required
• Knowledge of Casino rules, regulations and procedures required
• Previous supervisory and leadership responsibility preferred
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Flexible and long hours required.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on September 29, 2026 and will remain open for at least 75 days.