Casino Cage Operations Supervisor

Diamond Jo Dubuque; Dubuque (IA); On-site; USD 42,000 - 60,000; Full time

Job summary

Boyd Gaming Corporation has a vacancy for a Casino Cage Supervisor in Dubuque, IA. The role covers custodial control of cage assets, currency reporting, and customer service on the casino floor.

You will supervise and coach staff, ensure compliance with gaming regulations, maintain credit records, and assist in scheduling. The position requires money handling experience and the ability to operate multiple gaming and office systems.

Qualifications

• Must be 21 years of age.
• Prior experience with money handling transactions.
• Minimum 2 years’ experience working in all facets of cage operations preferred.
• Supervisory experience preferred.
• Ability to utilize basic office machines as well as 10 key, Jetsort, Jetscan, gaming ticketing kiosks, and micro-encoder.
• Ability to operate CMS, Central Credit, Global Cash, Western Union, ACSC, Microsoft Office, and KRONOS software and processes.
• Excellent communication and interpersonal skills including the ability to read, write and speak English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Ability to lift up to 26 pounds.
• Ability to push/pull up to 50 pounds.

Responsibilities

• Responsible for the physical, custodial control of all casino cage assets during assigned shift as well as currency transactions reporting.
• Supervise, train, evaluate work performance, coach, and assist in scheduling team members.
• Review and monitor documents and transactions to ensure compliance with gaming regulations, laws, company policies and procedures.
• Maintain customer credit records.
• Report and research any cage variance.
• Ensure customers receive friendly, accurate, and timely service.
• Audit and verify transactions with table games department.
• Approve check cashing and credit issuance in accordance with established company policies.
• Resolve customer complaints and disputes.
• Perform duties of Casino Cage/Credit Manager in their absence.
• Balance and fill the NRT machines on the casino floor.
• Other duties as assigned by management.

Skills

Cage operations

Money handling

Supervisory experience

English communication

Tools

CMS

Central Credit

Global Cash

Western Union

ACSC

Microsoft Office

KRONOS

Job description

Boyd Gaming Corporation has a vacancy for a Casino Cage Supervisor in Dubuque, IA. The role covers custodial control of cage assets, currency reporting, and customer service on the casino floor.

You will supervise and coach staff, ensure compliance with gaming regulations, maintain credit records, and assist in scheduling. The position requires money handling experience and the ability to operate multiple gaming and office systems.