Casino Ambassador (Full Time) (36234)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage is seeking a customer service ambassador to enhance guest experiences. This role involves greeting guests, answering inquiries about casino amenities, and building relationships with premium guests.

Candidates should have a high school diploma and two years of customer service experience, along with strong organizational and communication skills. Join us in providing exceptional service while contributing to the growth of gaming revenues.

Qualifications

• 2 years of experience in a casino customer service position.
• Ability to work with all departments.
• Computer literacy and strong analytical skills.

Responsibilities

• Act as property ambassador for guests, providing outstanding customer service.
• Resolve guest concerns and inquiries effectively.
• Be knowledgeable about casino promotions and games.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving skills

Education

High school diploma or GED

Job description

Job Details

Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA 92270
Position Type: Full Time

Job Description Summary

Meets and greets guests of the casino to ensure a high level of customer service is maintained by answering all guest inquiries concerning casino promotions, live entertainment, special events, and casino amenities. Enhances the growth of gaming revenues through the development of a targeted customer base by building relationships with premium‑valued guests.

Required Education and/or Experience

• High school diploma or GED required.
• 2 years of experience in a casino customer service position.
• Excellent organizational skills, computer literacy, and the ability to work with all departments.
• Strong customer relationship skills, oral and written communication skills, and strong problem‑solving and analytical skills.

Essential Duties and Responsibilities

• Act as property ambassador for guests, providing outstanding customer service to guests and all other employees.
• Provide the highest level of ongoing guest service, resolving applicable guest concerns and inquiries.
• Be knowledgeable of and able to explain the games offered by the casino.
• Be thoroughly familiar with all casino promotions, including rules and guidelines for guest participation, the location where guests can enter the promotions, and advise guests accordingly.
• Be knowledgeable of all services and amenities; know the casino layout to assist customers in locating such services as restrooms, the cash cage, table‑games areas, the café, specific slot machines, etc.
• Act as a liaison between Marketing and the casino guest, communicating with both to expedite customer requests.
• Identify, initiate, and foster relationships with new and loyal guests that are deemed developmental.
• Enhance growth of gaming revenues by developing internal players identified by the Player Development Manager.
• Perform various customer service and marketing functions as directed.
• May assist security with I.D. checks when necessary.

Qualifications

Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information (ACCRS & SRC)

As per the ACGC Access Matrix.

Signatory Ability

None

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move, and work throughout the office area and properties, including walking up to 1½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. The individual may be subjected to a smoke‑filled environment. The work environment is usually moderate in noise but may increase when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lb. on an intermittent basis, and have sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and multi‑line telephone.