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Nothing Bundt Cakes #233; Canton Charter Township (MI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Flexible Hours

30% off all cake products

401k

Medical, Dental and Vision Benefits (F

Job summary

Nothing Bundt Cakes is hiring a Guest Service Representative to greet guests, educate them about cake options, and assist with celebratory needs in a welcoming bakery setting.

You will process orders at the POS, suggest add-ons, and maintain a clean, visually appealing display while following health and safety guidelines. Prior guest service experience is a plus;}

Qualifications

• Applicants must be 16 years of age or older.
• No formal education or work experience required, though prior guest service experience is a plus.

Responsibilities

• Greets walk-in and phone guests with warmth to determine interests and needs.
• Educates guests on NbC cake distinctions, sizes, flavors, pricing and promotions.
• Suggests additional merchandise (balloons, candles, cards) to complete celebrations.
• Processes guest orders accurately using the POS system and invites guests to join NbC Email Club.
• Keeps bakery clean and organized, including displays and surfaces.
• Replenishes merchandise and cake display case for strong visuals.
• Assists with cake decorations and packaging supplies as needed.
• Follows health and safety guidelines and NbC policies, including dress code and hygiene.
• Maintains consistent attendance and punctuality.

Job description

Join the Circle! The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

COVID Precautions:

• Guest capacity in lobby
• Masks required for all team members
• Daily health screens for all team members
• Documented COVID Response plan

Perks:

• Flexible Hours
• 30% off all cake products
• 401k
• Medical, Dental and Vision Benefits (Full Time Employees)

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies:

Servant’s Heart

• Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
• Keeps the good of the team or guest ahead of personal interests or gain.
• Displays humility and empathy in interactions with others.

Spirit of a Champion

• Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
• Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
• Operates with a strong sense of urgency and adheres to NbC brand standards.

Genuine Connections

• Projects warmth, enthusiasm, and optimism that attracts others.
• Builds positive, productive relationships with all team members.
• Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability:

• Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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