Cashier - Woodland Shopg Cntr

JCPenney; Grand Rapids (MI); On-site; USD 18,942 - 23,680; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Job summary

JCPenney in Grand Rapids seeks a dedicated cashier to deliver superior customer service and a seamless sales experience. You will greet customers, assist with purchases, and drive rewards programs while ensuring accurate checkout and adherence to store standards.

In addition to handling returns and signings, you will support omnichannel tasks, inventory processes, and safety procedures to meet performance targets and shrink reduction initiatives.

Qualifications

• Customer service experience and ability to resolve problems.
• Checkout accuracy, returns processing, and signing standards.
• Assist with omnichannel operations and inventory tasks.
• Adherence to shrink, safety, and performance standards.

Responsibilities

• Greets and assists customers, drives sales, and supports loyalty programs.
• Completes checkout processes, processes returns, and manages signings.
• Assists with omnichannel efforts, recovery, and inventory activities.
• Maintains performance standards, including iCAP compliance.

Skills

Customer service

Sales

Omnichannel support

POS knowledge

Tools

Point of Sale (POS)

Mobile Warrior device

Job description

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $13.75/Hr - USD $17.19/Hr.