Cashier - West Town Mall

JCPenney; Knoxville (TN); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney in Knoxville, TN is seeking a Cashier to support customer service and sales experiences at the checkout. The role covers maintaining checkout standards, aiding with omnichannel operations, and contributing to inventory recovery efforts.

Key competencies include delivering excellent service, promoting rewards and programs, and achieving performance standards related to shrink, safety and productivity. Eligible associates gain a benefits package and employee discounts.

Qualifications

• Strong customer service and sales orientation.
• Ability to handle checkout processes and returns.
• Comfort with omnichannel concepts and inventory basics.

Responsibilities

• Customer Service & Sales: greet customers, assist, and promote programs to drive sales.
• Checkout Standards: complete transactions, returns, re-ticketing, and signing/merchandising at checkout.
• General Operations: assist with omnichannel efforts, recovery, put backs, and inventory processes.
• Performance Standards: meet shrink, safety, attendance and iCAP goals.

Skills

Customer service

Sales skills

Checkout operations

Problem solving

Team collaboration

Job description

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastically engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes.
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency.
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $12.50/Hr - USD $15.63/Hr.