Cashier/Runner

Torchy's Tacos; Raleigh (NC); On-site; USD 13,000 - 17,000; Part time

Benefits offered by this job

DailyPay for immediate access to earnings

Flexible schedules

Food discount

Paid Time Off (PTO) after 1 year

Access to benefits after 1 year

Well-being Program

Bragging rights

Job summary

Torchy's Tacos in Raleigh is seeking a Hospitality Team Member to enhance guest experiences. You will greet guests, manage orders, and deliver exceptional service.

The ideal candidate should have strong communication skills and be adaptable in a fast-paced environment. Competitive pay at $13.00 per hour plus tips, with perks like flexible schedules and growth opportunities.

Qualifications

• Availability to work a flexible schedule.
• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Responsibilities

• Greet guests, understand their needs, and ensure each transaction is fast and accurate.
• Deliver outstanding hospitality and make guests feel welcomed.
• Learn the menu and make personalized recommendations.
• Run food to tables and proactively offer refills.
• Ensure cleanliness in all guest-facing areas.
• Work collaboratively with the team to resolve issues.

Skills

Strong verbal communication skills

Customer service experience

Job description

Hospitality Team Member – Cashier/Runner

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating in locations across multiple states.

OUR MISSION: Be Damn Good. OUR VISION: Serve people the Best Damn Tacos. OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here’s What We Need

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What You’ll Be Doing

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

How You’ll Do It

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

Minimum Qualifications

• Strong verbal communication skills.
• Availability to work a flexible schedule.

Preferred Qualifications

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Physical Requirements

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member

• $13.00 per hour.
• Torchy’s team members receive tip share on top of hourly pay.
• Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner.
• Flexible schedules.
• Our attire is casual and we’ll throw in some of the swag.
• Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse.
• Day 1 access to exclusive discounts to shows, sporting events, hotels, and much more.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Damn Good Well-being Program that includes free access to all things financial wellness.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.
• Bragging rights (Yeah, we’re kind of a big deal!).