Cashier/Runner

Torchy's Tacos; Memphis (TN); On-site; USD 15,153 - 17,908; Full time

Benefits offered by this job

Flexible schedules

Damn Good food discount card for you +

Medical, dental, and vision after 1 yr

401(k) after 6 months

Paid Time Off after 1 year

Torchy’s Family Foundation support

Job summary

Torchy’s Tacos in Memphis is seeking a friendly Hospitality Team member to greet guests, take orders, and help ensure a speedy, accurate dining experience.

You’ll learn the menu, support servers and kitchen, and deliver warm, memorable hospitality while maintaining clean dining areas and contributing to a team‑driven environment.

Qualifications

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Certification(s) for Food Handler’s and Alcohol Server required by first day or location timeline.
• 2 years of customer service in restaurant, hospitality, or retail preferred.
• 2 years of POS experience preferred.

Responsibilities

• Point of Sale: greet guests, ask questions to understand needs, offer suggestions, ensure fast and accurate transactions.
• Guest Experience: deliver outstanding hospitality, make guests feel welcomed and valued.
• Menu Mastery: learn the menu and current promotions to tailor recommendations.
• Dining Room: run food to tables, check accuracy and speed, offer refills.
• Cleanliness: keep guest-facing areas neat, organized, inviting.
• Teamwork: collaborate with managers, kitchen, and Hospitality Team to ensure smooth service.
• Additional Support: perform other duties as assigned.

Skills

Verbal communication

Flexible schedule

Customer service

Tools

POS systems

Job description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Here’s What We Need

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What You’ll Be Doing

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest‑facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

How You’ll Do It

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow‑up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

Minimum Qualifications

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications.
• Certification(s) must be obtained by your first day or within the timeline required by your location.

Preferred Qualifications

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point‑of‑sale) systems.

Physical Requirements

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Benefits

• $11.00 to $13.00 based on experience. Tip share included on top of hourly wage.
• Flexible schedules.
• Damn Good food discount card for you and your spouse.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.