Cashier/Runner

Torchy's Tacos; Baton Rouge (LA); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

$11 per hour, plus pooled tips

Flexible schedules

Damn Good food discount card for you &

Benefits including medical, dental, &

401(k) after 6 months

Paid Time Off after 1 year

Job summary

Torchy’s Tacos in Baton Rouge is hiring for the Hospitality Team. You’ll greet guests, take orders, and help deliver a memorable dining experience with speed and a smile.

Learn the menu, answer questions, and assist with dining room service while collaborating with managers and the kitchen to keep guests delighted and coming back.

Qualifications

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications.
• Certification(s) must be obtained by your first day or within the timeline required by your location.

Responsibilities

• Greet guests, ask questions to understand their needs, offer suggestions, and ensure transactions are fast and accurate.
• Deliver outstanding hospitality, making each guest feel welcomed and valued from entry to departure.
• Learn the menu and promotions to make personalized recommendations that meet guest preferences.
• Run food to tables and ensure correct, timely deliveries; offer refills and exceed guest expectations.
• Keep guest-facing areas neat, clean, and inviting; work with the team to resolve issues.
• Collaborate with managers, kitchen, and Hospitality Team to ensure smooth service.
• Perform other duties as assigned.

Skills

Strong verbal communication

Flexible schedule

Tools

POS systems

Job description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Here’s What We Need

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What You’ll Be Doing

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

How You’ll Do It

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow‑up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

Minimum Qualifications

QUE-SO…here’s what you’ll need:

• Strong verbal communication skills.
• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications
• Certification(s) must be obtained by your first day or within the timeline required by your location

Preferred Qualifications

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Physical Requirements

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $11 per hour, plus pooled tips that increase your total take‑home pay.
• Flexible schedules.
• We do require all LSU gamedays and weekends.
• Damn Good food discount card for you AND your spouse.
• Access to all benefits including medical, dental, and vision for full‑time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.