Cashier - Room Service

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a friendly cashier for our restaurant team. You will accurately handle transactions, process sales and payments, and assist guests with inquiries and phone orders. Maintain a clean, welcoming environment while promoting on-site outlets and events.

Applicants should have on-the-job cashier experience or related roles, be 21 or older, and able to pass background and drug screenings, with the ability to work various shifts.

Qualifications

• Two months of on-the-job training or related cashier/host experience.
• Must obtain and maintain licenses/certifications per Federal, State, and Gaming regulations.
• Background check and drug screening required.
• Must be twenty-one (21) years of age.

Responsibilities

• Handle restaurant financial transactions accurately and promptly.
• Provide courteous service to all restaurant guests and answer questions.
• Maintain clean and organized dining area and cashier stand.
• Process sales, payments, and make change per procedures.
• Answer restaurant phone and take phone orders as needed.
• Promote property outlets and events to guests.
• Resolve guest complaints using property procedures.
• Protect confidentiality of guest and company information.
• Work as a team and communicate with staff and supervisors.
• Ensure a safe and healthy work environment.

Skills

Cash handling

Customer service

POS system

Communication

Teamwork

Education

On-the-job training

Tools

POS system

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The incumbent is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
• Answer restaurant phone. Take phone orders, as needed.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Always smile and offer a warm greeting to all.
• Take initiative to offer assistance throughout the property.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Maintain confidentiality of guest, employee, and company information.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

KNOWLEDGE OF:

• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

PAY RANGE:

$14 - $19/Hourly