Cashier Receptionist

Kaiser Permanente; San Leandro (CA); On-site; USD 48,000 - 51,000; Full time

Job summary

Kaiser Permanente in San Leandro, CA is seeking a cashier/receptionist to greet patients, check them in/out, and handle information capture and revenue collection under supervision. The role requires using the check-in systems or manual records when systems are down and providing directions and referrals to other departments as needed.

Responsibilities include verifying demographics, understanding health plan coverages, collecting co-pays, generating encounter forms, and maintaining a smooth

Qualifications

• Basic knowledge and use of computer and computer keyboard.
• Passing of a PC skills assessment.
• Ability to read and follow instructions, short correspondence, and memos.

Responsibilities

• Reception, Check-ln, Check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information, e.g. Personal Physician Selection, Language Preference
• Working knowledge of Health Plan coverage types, e.g. traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary, e.g. workers compensation, confidential, etc.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Use notes function to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed
• Collect co-pays and fees and inform patients of payment options
• Generate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after check-in
• Check out patients by following checkout policies and procedures and using the checkout systems
• Follow procedures when registering exception-type patients (non-members, out-of-area health plan members, Medicare, Medi-Cal)
• Initiate and complete required forms for all appointments per policy
• Access fee schedule information to determine fees
• Assist patients by explaining co-pays/fees, providing facility directions, and referring to other departments
• Initiate and complete forms as needed (Release Of Information, Patient Financial Responsibility)
• Track referrals to specialty care using the referral system as needed
• Demonstrate knowledge of Patient Administration Appointment Registration (PARRS)
• Maintain the patient will-call area box
• Communicate with clinical and business office staff
• Cash Handling, Reconciliation and Deposit
• Handle cash according to Cash Handling Responsibility Agreement
• Comply with cash handling policies and procedures
• Safekeeping of change funds and revenue documents during shift
• Obtain and provide change as needed
• Reconcile funds and report discrepancies

Skills

Customer service

Basic computer skills

Multitasking

Phone etiquette

Education

High School Diploma/GED

Job description

Job Summary

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

• Reception, Check-ln, Check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed.
• Collect co-pays and fees. Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check-in process is completed
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Assist patients by :
• Explaining co-pays/applicable fees
• Providing facility directions
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Maintain the patient will-call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash Handling, Reconciliation and Deposit
• Handle cash according to the Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies and procedures (see reference list)
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Obtain, secure, and ensure sufficient denominations to provide change.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Use correct procedures to document and report discrepancies
• Other
• Working towards positive operational outcomes.

Essential Responsibilities

• Reception, Check-ln, Check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Manage electronic in-basket
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed.
• Collect co-pays and fees. Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check-in process is completed
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Assist patients by :
• Explaining co-pays/applicable fees
• Providing facility directions
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Maintain the patient will-call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash Handling, Reconciliation and Deposit
• Handle cash according to the Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies and procedures (see reference list)
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Obtain, secure, and ensure sufficient denominations to provide change.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Use correct procedures to document and report discrepancies
• Other
• Working towards positive operational outcomes.

Basic Qualifications

• Six (6) months work experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements

• Basic knowledge and use of computer and computer keyboard.
• Passing of a PC skills assessment.
• Ability to read and follow instructions, short correspondence, and memos.
• Communicate with health care providers, staff, patients and visitors.
• Professional phone etiquette.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Knowledge of computer and computer keyboard.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to the detailed responsibilities outlined in the respective collective bargaining unit Cash Handling Responsibility Agreement.

Primary Location: California,San Leandro,San Leandro Medical Center

Scheduled Weekly Hours: 1

Shift: Day

Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun

Working Hours Start: 06:00 AM

Working Hours End: 10:00 PM

Job Schedule: Call-in/On-Call

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: A04|OPEIU|Local 29

Job Level: Entry Level

Department: San Leandro Hospital - Med Ctr Admin Central Staff - 0206

Pay Range: $35.45 - $37.29 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.