Cashier Host

Jena Choctaw Pines; Dry Prong (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Jena Choctaw Pines is seeking a Cashier Host to greet guests, seat them promptly, and manage payments at the cashier/host station. You will balance cash, handle comps, and ensure accurate transaction processing in a fast-paced casino environment.

The role emphasizes exceptional guest service, attention to detail, and the ability to multi-task during peak periods while maintaining a clean, inviting dining area.

Qualifications

• High school diploma or GED required.
• Minimum of one year cash handling experience.
• Minimum of 6 months customer service experience in a high-volume operation (casino experience preferred).
• Ability to read and comprehend written instructions and to follow verbal instructions.
• Must be able to pass a drug screen and Tribal Gaming Commission licensing.
• Tribal preference applies.

Responsibilities

• Greet guests as they enter the restaurant and escort them to tables.
• Maintain a visible cashier/host station and circulate the dining area as needed.
• Operate POS system and handle payments and comps accurately.
• Count revenues and balance cash register reports; alert management to discrepancies.
• Answer guest questions and provide information on available services.
• Promote a welcoming atmosphere and respond to guest concerns in a timely manner.

Skills

Cash handling

Customer service

Multi-tasking

Teamwork

Attention to detail

Education

High school diploma/GED

Tools

POS system

Job description

Cashier Host

SUPERVISOR: F&B Manager, F&B Supervisor EXEMPT (Y/N): No

CLASSIFICATION: Key Employee

SUMMARY:

Responsible for fast, friendly and accurate cash handling and seating of guests entering the restaurant.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets and greets all arriving guests as they enter the restaurant.
• Escorts guests to assigned tables.
• Maintains a highly visible appearance at the cashier/host station, periodically circulating through the dining room floor.
• Operates POS System and properly receives payment and/or comps for all items from the restaurant.
• Counts all revenues, using calculator and balancing cash register reports, alerting management to discrepancies immediately.
• Answers guest(s) questions and supplies information on available services.
• Maintains and cleans an attractive restaurant.
• Responds to guest(s) concerns and complaints, contacting the MOD/Supervisor when necessary.
• Must be able to perform basic arithmetic.
• Must be able to operate both computerized and non-computerized cash register.
• Anticipates and executes superior guest service at all times.
• Money handling abilities.
• Prepares for rush periods.
• Requires being mobile 100% of time.
• Ability to multi-task calmly and efficiently.
• Ability to multi-task high volume activity, payment transactions, cash, credit cards and comp services.
• Ability to operate pager system efficiently.
• Adheres to all regulatory, departmental and casino policy and procedures.
• Promotes positive customer relations, greets guest(s) and creates friendly atmosphere.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Contributes to a team effort and accomplishes related results.

MINIMUM QUALIFICATION REQUIREMENTS

• High school diploma/GED required.
• Minimum of one (1) year cash handling experience.
• Minimum of 6 months customer service experience in a high volume operation required (Casino experience preferred).
• Ability to carry out instructions furnished in verbal and written format.
• Must be able to demonstrate ability to read and comprehend written instructions.
• Must be able to successfully pass a drug screen and Tribal Gaming Commission licensing.
• Tribal preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
• Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
• Military Veterans;
• All others who satisfy the minimum job qualifications.

WORKING CONDITIONS

• To perform this job successfully, the individual must be able to stand long periods of time.
• Required to lift/push or pull at least 25lbs, and 40+ with the help of a dolly or cart.
• Requires regular, consistent attendance.
• Work area may be small with heavy production.
• Requires being mobile 100% of the time.
• May require bending from floor level to several feet overhead.
• Must be able to stand for extended periods.
• Ability to work in noisy and smokey environment.
• Temperatures may vary.
• Associate will have constant contact with guests and other team members.

CERTIFICATE/LICENSE:

• Louisiana Alcohol serving card