Cashier - Hanford Mall

JCPenney; Hanford (CA); On-site; USD 23,419 - 28,929; Part time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney is looking for a Cashier to deliver excellent customer service and seamless checkout experiences. You will greet customers, assist with rewards and gift programs, and promote Findmore while supporting daily operations.

The role involves handling returns, ensuring signing standards, and helping with omnichannel tasks. Working as part of the store team, you will contribute to loss prevention and safety initiatives, while meeting performance targets related to service and profit.

Qualifications

• Strong customer service and communication skills.
• Ability to resolve issues and assist with payments and rewards programs.
• Willingness to support sales and store operations.

Responsibilities

• Greets customers and delivers friendly service while promoting programs.
• Processes transactions, returns, and signing activities at checkout.
• Assists with omnichannel, recovery, and inventory tasks as needed.
• Supports shrink control, safety initiatives and store performance standards.

Skills

Customer service

Sales-oriented

Problem solving

Team collaboration

Tools

POS system

Mobile POS

Job description

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
• Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
• General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
• Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $17.00/Hr - USD $21.25/Hr.