Cashier/Greeter - Holiday Inn Riverwalk - San Antonio, TX

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training program

Job summary

IHG Hotels & Resorts is seeking team members for front-of-house roles at our San Antonio properties. You will receive payments, balance cash, and complete routine paperwork while maintaining a welcoming atmosphere for guests. You’ll coordinate with servers and other departments to deliver timely, high-quality service.

The role requires basic reading, writing and math skills, with cash-handling experience. Occasional nights, weekends or holidays may be required.

Qualifications

• Basic reading, writing and math skills are required.
• 6 months cash handling experience or food service experience is expected.
• Alcohol awareness certification and/or food service permit or health/food handler card may be required by local/state regulations.

Responsibilities

• Receive payments and process transactions; balance cash drawer at close; complete opening/closing paperwork; document voids.
• Promote teamwork and quality service through daily communication with other departments.
• Greet guests promptly and courteously; seat guests and manage a balanced workload among servers; alert guests when a table is available.
• May handle guest complaints and special requests.
• May process take-out orders or room service orders; assist with up-selling.
• Clear and reset tables; assist with opening tasks such as assigning stations to servers.
• Assist with other duties as assigned.

Skills

Cash handling

Guest communication

Reading & writing

Basic math

Job description

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

A little taste of your day-to-day:

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
• May be asked to handle guest complaints and special requests.
• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
• May assist with other duties as assigned.

What we need from you:

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.
• May be required to work nights, weekends, and/or holidays.

What you can expect from us:

The hourly pay range for this role is $12.00 to $14.00. We also offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. We give our people everything they need to succeed– including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. Not Applicable for Colorado Applicants