Cashier/Greeter

High 5 Hospitality Group; Dover (DE); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Discounted meals

Tuition Reimbursement

Benefits and PTO

Values-based leadership

Opportunity for Advancement

Flexible scheduling

Job summary

High 5 Hospitality Group is seeking enthusiastic Cashiers/Hosts to join our growing family of brands. You will greet guests, seat them, and manage orders while processing payments accurately in a fast-paced setting.

This role emphasizes exceptional customer service, teamwork, and reliability for evening and weekend shifts. Prior cashier or restaurant experience is preferred but not required, with opportunities for growth across the brands.

Qualifications

• Front-line role with cash handling and customer service responsibilities.
• Evening and weekend availability required due to fast-paced restaurant environment.
• Familiarity with POS systems and basic math for transactions.

Responsibilities

• Provide warm welcomes and seat guests.
• Process payments accurately and handle cash, credit, and debit transactions.
• Greet guests, answer questions about menu items, and assist with order placement.
• Ensure accuracy of orders and accommodate modifications.
• Keep cashier area clean and organized, manage supplies and receipts.
• Monitor inventory and alert management to low stock levels at the register.
• Assist kitchen or front-of-house staff during busy periods.

Skills

Hospitality

Seat Guests

Process Payments

Customer Interaction

Order Management

Cleanliness

Inventory Awareness

Team Support

Communication

Basic Math

Tools

POS systems

Job description

We are looking for team members who want to be a part of a growing hospitality group! Made up of 5 award-winning brands (Buffalo Wild Wings, Jersey Mike’s Subs, Buffalo Wild Wings GO, Limestone BBQ and Bourbon, and Eggspectation) we offer many opportunities for growth across franchise and independent brands.

Position Overview

Our Cashiers/ Hosts are essential front-line team members responsible for handling transactions, providing excellent customer service, assisting guests with their orders, and ensuring a smooth checkout experience. This role involves accurately processing payments, managing cash registers, and addressing customer inquiries. They are responsible for greeting and seating guests in a restaurant, ensuring they have a positive first impression of the dining experience. Cashiers/ Hosts play a crucial role in maintaining a positive environment and supporting overall store operations.

Duties and Responsibilities

Essential duties and responsibilities include but are not limited to the following:

• Hospitality skills: Provide a warm welcome to guests with an open door upon their arrival, engage in conversation and maintain a cheerful demeanor.
• Seat Guests: Escort them to their tables, accommodate special seating requests for guests whenever possible.
• Process Payments: Accurately handle cash, credit, and debit transactions, ensuring all payments are processed efficiently.
• Customer Interaction: Greet guests warmly, answer questions about menu items, and assist with order placement.
• Order Management: Ensure accuracy in processing orders, including special requests or modifications.
• Maintain Cleanliness: Keep the cashier area organized and clean, including cleaning menus and managing supplies and receipts. Hourly checks and cleanings of restrooms.
• Monitor Inventory: Alert management to low stock levels for items needed at the register, such as receipt paper or bags.
• Support Team Members: Assist kitchen or front-of-house staff during busy periods as needed.

Skills and Abilities Required

• Excellent Communication Skills: Ability to engage with guests effectively and provide helpful information.
• Attention to Detail: Accuracy in processing transactions, handling cash, and understanding the numbering sequence of all tables.
• Basic Math Skills: Competence in performing calculations for transactions and providing change.
• Basic Computer Skills: Familiarity with point-of-sale (POS) systems
• Customer Service Orientation: Strong focus on delivering a positive experience, demonstrates strong interpersonal skills, and the ability to handle guests inquiries and complaints effectively.
• Experience: Previous experience in a cashier or restaurant role is preferred but not required.
• Working Conditions: Fast-paced restaurant environment, often requiring evening and weekend availability. Standing for long periods and occasional lifting of light to moderate items.
• Scheduling: Ability to access online scheduling apps.

We offer

• Competitive pay
• Discounted meals
• Tuition Reimbursement
• Benefits and PTO (based on meeting hours requirements)
• Values - based leadership
• Opportunity for Advancement
• Flexible scheduling