CASHIER FRESH GRILL BUFFET

Fantasy Springs Resort Casino; Indio (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Fantasy Springs Resort Casino is seeking a Buffet Grill cashier to greet guests at the Fresh Grill Buffet and deliver outstanding service with a smile. The role involves cash handling, POS operation, and assisting guests with menu information and hours.

Requirements include being 18+, possessing a high school diploma or GED, and fluency in English. The position emphasizes fast-paced, courteous service in a casino environment with attention to cleanliness and safety.

Qualifications

• Must have excellent customer service and communication skills.
• Must be 18 years of age and able to read/write/speak English fluently.
• Must be physically mobile and able to lift up to 50 lbs.

Responsibilities

• Operate a cash register/POS system and handle cash/credit accurately.
• Provide fast, friendly and efficient customer service to guests.
• Answer phones and describe menu, hours and services.
• Maintain a clean, organized work area and set up serving areas.
• Recognize VIP players and communicate with assigned service staff.

Skills

Customer service

Cash handling

Communication

English fluency

Education

High school diploma or GED

Tools

POS system

Job description

Description

Summary:

The Fresh Grill Buffet cashiers are the first employees that guests encounter when entering the restaurant that is why it is expected for them to deliver excellent customer service with a smile.

Essential Duties and Responsibilities include:

• Engages in conversations, uses the 10/5 rule, uses the guests name when ever possible and must be able to resolve service issues in accordance to casino regulations.
• Must provide fast, friendly and efficient customer service.
• Operates a cash register/POS system, accounts for all cash, charge and complimentary sales according to established policies and gaming regulations.
• Able to answer the phone with proper etiquette and be able to give a description of our menu and be able to answer any question about our restaurant and hours of operation.
• Able to inspect serving areas to ensure cleanliness and proper setup.
• Must maintain a clean, neat, and organized work area.
• Be aware and promote all casino/resort special events days and times.
• Able to complete all required closing job duties at the end of shift.
• Thanks the guest for their business and welcomes them back as they leave.
• Recognizes VIPs, Diamond and Emerald players and relays that information to the assigned server.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Requirements

• Must be 18 years of age
• High school diploma or GED equivalent.
• Must Read, write, understand and speak English fluently
• Excellent customer service/communication skills
• Must be physically mobile with reasonable accommodation
• Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in an often crowded/noisy environment
• Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards.
• Must be able to lift and carry up to 50 lbs.

Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working in the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.