Cashier/Customer Service Representative

H&S Energy Group; Pomona (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

H&S Energy Group is hiring a Customer Service Representative for our Pomona, CA store. You will greet customers, handle checkout, maintain clean displays, ensure product quality, and support daily store operations with a focus on friendly, efficient service.

Responsibilities include cash handling with POS systems, promoting promotions, keeping shelves stocked and pricing accurate, and upholding food and safety standards in a busy retail fuel environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail, food service, or customer-facing roles is preferred.
• Basic knowledge of POS systems and cash handling.

Responsibilities

• Greet customers with enthusiasm and professionalism.
• Operate POS system for cash, credit, and debit transactions.
• Maintain store presentation and pricing accuracy.
• Follow company customer service procedures to ensure satisfaction.
• Maintain cleanliness and safety in a retail fuel environment.
• Assist with food and beverage stations and general station duties.

Skills

Customer service

Communication

Multitasking

Teamwork

Initiative

Professionalism

POS familiarity

Microsoft Office

Education

High school diploma or equivalent

Job description

Position Summary

Under the general supervision of the Store Manager and District Operations Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company’s commitment to exceptional customer service. This role is responsible for cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment for all customers.

The CSR serves as the face of H&S Energy, creating a positive experience for every guest through friendly interactions, product knowledge, and efficient service.

Responsibilities And Duties

Customer Service Excellence

• Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
• Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
• Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
• Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
• Represent the company with professionalism in appearance, communication, and conduct

Cash Handling & Register Operations

• Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
• Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
• Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
• Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions

Store Presentation & Merchandising

• Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
• Maintain signage, promotional materials, and pricing accuracy
• Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
• Keep the sales floor, counters, and displays neat, clean, and clutter-free

Food & Beverage Handling

• Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
• Follow all food safety, sanitation, and temperature guidelines
• Clean and sanitize equipment regularly to ensure quality and compliance

Maintenance, Cleanliness & Safety

• Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
• Refill windshield washer stations, paper towels, and squeegees at the pumps
• Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
• Report equipment malfunctions or safety hazards immediately to management

Additional Duties

• Adhere to the station’s shift duties checklist for assigned shifts
• Understand and assist with car wash operations (if applicable)
• Perform other job-related duties as assigned by management

Education And Work Experience

• High school diploma or equivalent preferred
• Previous experience in retail, food service, or customer-facing roles preferred
• Basic knowledge of POS systems and cash-handling procedures
• CPR and First Aid training a plus
• Strong communication skills and the ability to work effectively in a team environment

Skill Set

• Strong customer service and communication skills
• Ability to multitask and stay organized in a fast-paced setting
• Self-motivated and dependable, with strong follow-through and attention to detail
• Able to follow direction, take initiative, and maintain professionalism under pressure
• Comfortable using computers and POS systems; basic Microsoft Office skills a plus
• Flexible availability, including nights, weekends, and holidays

Physical Demands and Work Environment

• Frequent standing, walking, bending, and lifting up to 50 lbs
• Requires use of hands, arms, and vision to operate POS systems and restock merchandise
• Must be able to work both indoors and outdoors in various weather conditions
• Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
• Must be able to communicate clearly and effectively in person and over the phone
• Reasonable accommodations will be provided as required by law