Cashier Associate

The Winn-Dixie Company; Big Pine (FL); On-site; USD 1,653,120 - 2,066,400; Full time

Job summary

The Winn-Dixie Company is hiring a front-end cashier to provide accurate, fast, and courteous checkout service. You will scan, bag, and handle payments while expediting Groceries through the lane and maintaining financial responsibility in your service area.

You will operate the POS system, handle cash, checks, credit/debit, SNAP, WIC, and other tender types, adhere to loss-prevention measures, and assist customers from checkout to vehicle, ensuring safe and efficient service.

Qualifications

• Customer service skills.
• Effective communication skills.
• Ability to handle stressful situations.
• Basic computer skills required to participate in online training.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Creates a welcoming environment to boost customer confidence and loyalty, following service standards.
• Operates the POS, processes various tender types, and records sales according to policy.
• Assists customers by unloading purchases, packing, and loading groceries to vehicles; checks prices when needed.
• Collects shopping carts from parking areas and returns them to designated areas.
• Maintains safety, sanitation, and regulatory compliance; reports hazards and accidents; observes wage/hour policies.
• Performs other job-related duties as assigned.

Skills

Customer Service

Communication skills

Stress management

Basic computer skills

Policy compliance

Integrity

Work authorization

Education

High School / GED

Job description

Job Summary

Increases customer confidence and loyalty by providing accurate, fast and courteous customer checkout. This individual effectively scans, packages and receives payment for customer purchases and expedites the flow of groceries through the checkout lane. Maintains financial responsibility in his/her service lane.

Essential Responsibilities

• 30% of time: Creates an environment that enables customers to feel welcome, important and appreciated to increase customer confidence and loyalty. Listen to and appropriately escalated customer concerns to management with a positive attitude. Stocks front end products; restocks and uses supply items efficiently to eliminate waste and to maintain the lowest supply cost. Manage lane according to service standards. Assist in training new cashiers.
• 30% of time: Uses the Point of Sale (POS) system, and handles various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons and checkout procedures according to company policy to record sales. Understands and adheres to the company's limits on cash shortages and/or overages and works honestly and effectively to control loss and adheres to guidelines on restricted sale items.
• 20% of time: Assists customers in unloading purchases onto the conveyor belt at the checkout. Packs customer purchases in a manner to prevent damages, carry or push groceries in a shopping cart to the customer’s car and load groceries into the vehicle. Checks the price of merchandise in all departments, as needed.
• 10% of time: Collects shopping carts from parking lot and other areas and returns them to designated area.
• 10% of time: Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.
• 10% of time: Performs other job-related duties as assigned.

Qualifications

Required Education – High School / GED Diploma

Language(s) Required – English

Language(s) Preferred – Spanish

Supervisory Experience – 0-3 years minimum

Required Knowledge, Skills & Abilities:

• Customer Service skills.
• Effective communication skills.
• Ability to handle stressful situations.
• Basic computer skills required to participate in online training.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Environmental Factors

Retail – General Medium: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 30 lbs.

Shift(s) – Varied shifts.