Cashier

Kroger; West Virginia; On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger in West Virginia is seeking a friendly cashier/checker to deliver exceptional service at the checkout. You will greet customers, assist with product questions, and process transactions efficiently using the POS system.

Adherence to store policies and safety guidelines is required, ensuring a welcoming environment for all shoppers. Must be able to handle multiple tenders and promos, maintain accuracy in cash handling, and uphold loss prevention standards while providing excellent customer

Qualifications

• Customer service experience required.
• Excellent communication skills required.
• Basic math (counting, addition, subtraction) understood.

Responsibilities

• Greet, engage and assist customers in-store.
• Process transactions quickly and accurately at the check lane.
• Operate the POS system and handle cash, checks, credit/debit, and store loyalty offers.
• Follow policies on cash control, restricted items, and loss prevention.
• Stay updated on pricing, promotions, and store ads.
• Adhere to food safety and safety guidelines.
• Provide friendly assistance and answer questions about products.

Skills

Customer service

Effective communication

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.


• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.


• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.


• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.


• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)


• Report pricing discrepancies to the Scan Coordinator.


• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.


• Stay current with present, future, seasonal and special ads.


• Adhere to all food safety regulations and guidelines.


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.


• Adhere to all local, state and federal laws, and company guidelines.


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.


• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications

• Customer service experience


• Effective communication skills


• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer service experience


• Prior experience as a Bagger or Courtesy Clerk

We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicant's qualifications and our organizational priorities.