Cashier

Chris Auffenberg Ford (Washington MO); Washington (MO); On-site; USD 27,000 - 36,000; Full time

Job summary

Chris Auffenberg Ford (Washington MO) is seeking a friendly cashier to handle service and parts transactions and support customer satisfaction. You will greet customers, process payments, issue receipts, and reconcile daily cash with accuracy.

This role also involves clerical support for the parts and service teams and maintaining a tidy work area. Strong communication and basic math skills are essential, as is a professional appearance and the ability to handle busy periods with poise.

Qualifications

• No prior experience or training required.
• High school diploma or GED required.
• Some post-secondary training (certificate/degree) preferred but not required.
• Ability to learn POS software and cash handling procedures.

Responsibilities

• Greet customers at the cashier window in a pleasant and professional manner.
• Compute customer bills and operate the cash register.
• Receive cash, checks and credit card payments; record amounts.
• Provide receipts and issue refunds or credits as needed.
• Close all open invoices and reconcile cash drawer daily.
• Assist service and parts departments and maintain orderly records.

Skills

Customer service

Communication

Cash handling

Attention to detail

Education

High school diploma or GED

1 year certificate from college/technical school

Associate's degree or equivalent

1-3 months related experience

No prior experience

Tools

Cash register

Job description

SUMMARY

Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Greets customers at the cashier window in a pleasant and professional manner.

Computes customer bills.

Receives cash, checks and credit card payments from customers; records amount received.

Makes change and issues receipts to customers.

Provides cash refunds or credit memorandums to customers for returned merchandise.

Operates cash register.

Reconciles cash drawer daily.

Refers customers who have questions about the work performed, additional maintenance, or repairs, etc. to the service advisor or other appropriate individual.

Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

Maintains and files repair orders, parts invoices, rental forms; lists missing documents.

Closes all open invoices.

Reconciles gas purchase statements.

Assists service and parts department with telephone coverage.

Provides clerical and secretarial assistance to parts and service departments.

Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.

Maintains a professional appearance.

Keeps work area neat and clean.

Performs other duties as assigned.

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.