Cashier

Kroger Family of Companies; Los Lunas (NM); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies is hiring for a cashier/checker role aimed at delivering outstanding customer service in a busy store environment. You will greet customers, handle transactions, and guide them through the checkout process with accuracy and efficiency.

Daily duties include operating the POS system, processing various payment types, upholding safety and loss prevention policies, and supporting store promotions while assisting a diverse customer base, including minors and seniors.

Qualifications

• Customer service experience required.
• Excellent communication skills.
• Basic math skills including counting, addition, and subtraction.

Responsibilities

• Greet, engage and assist customers to create a welcoming store experience.
• Process customer transactions quickly, accurately and efficiently at the check lane.
• Operate the POS system and handle cash, checks, credit/debit, and loyalty offers per policy.
• Maintain accuracy in handling cash, checkouts, and reducing loss.
• Adhere to guidelines for restricted sale items (Alcohol, Tobacco, DVDs) and follow loss-prevention policies.
• Report pricing discrepancies to the Scan Coordinator and follow price policy.
• Follow policies for postage stamps, gift cards and coupons when applicable.
• Stay informed on current and upcoming ads and promotions.
• Follow food safety regulations and store safety guidelines.
• Support safety programs by identifying unsafe conditions and notifying management.
• Inspect equipment and report maintenance needs to the appropriate department.
• Help create an environment where customers feel welcome and valued by answering product questions.
• Abide by all applicable laws and company guidelines and work cooperatively in a fast-paced environment.
• Demonstrate honesty and integrity in handling customer and business information.
• Follow directions and seek help to resolve issues when necessary.
• Assist minors, individuals with special needs, and older adults as needed.

Skills

Customer service experience

Effective communication skills

Knowledge of basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer service experience
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer service experience
• Prior experience as a Bagger or Courtesy Clerk