Cashier

Torchy; Houston (TX); On-site; USD 14,000 - 15,000; Full time

Benefits offered by this job

Pooled tips boost earnings

Discount for you and spouse

Benefits after 1 year (medical, dental

vision

401(k) after 6 months

PTO after 1 year

Torchy’s Family Foundation

Job summary

Torchy’s in Houston, TX is seeking a Hospitality Team Member to deliver warm, memorable experiences to every guest. You’ll greet guests, take orders, run food, and help keep the dining area clean and inviting, contributing to fast, friendly service that makes guests happy they chose Torchy’s.

You’ll learn the menu, stay aware of promotions, and work with managers and the kitchen to ensure accurate orders and proactive refills.

Qualifications

• Flexible schedule and availability required.
• Must meet state and local Food Handler and Alcohol Server certs by first day or per location timelines.
• Excellent guest service and communication skills.

Responsibilities

• Greet guests and take orders, ensuring fast, accurate transactions.
• Deliver food, run food to tables, and check guest satisfaction.
• Master the menu and promotions to make personalized recommendations.
• Maintain clean, inviting dining areas and teamwork with staff.
• Proactively offer refills and attend to guest needs.

Skills

Customer service

Communication

Active listening

Teamwork

Attention to detail

Education

Food Handler’s and Alcohol Server certifications

Tools

POS systems

Job description

Rice Village
2400 Times Blvd
Houston, TX 77005, USA

Description

The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

Here’s what we need:

At Torchy's, every guest’s visit is an opportunity to create lasting memories. As a member of the Hospitality Team, you’re not just taking orders and running food – you’re the heart and soul of our guest's experience, greeting them with a smile, and ensuring they leave happier than when they arrived.

What you’ll be doing:

• Point of Sale: Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate.
• Guest Experience: Deliver outstanding hospitality, making each guest feel welcomed and valued from the moment they step into Torchy's.
• Menu Mastery: Learn the menu and maintain knowledge of current promotions to make personalized recommendations that delight our guests and cater to their preferences and dietary needs.
• Dining Room: Run food to tables, ensuring that every guest receives their order correctly and with speed. Proactively offer refills on chips and drinks and identify opportunities to exceed guests' expectations.
• Cleanliness: Ensure all guest-facing areas of the restaurant are neat, clean, organized, and inviting.
• Teamwork: Work collaboratively with managers, the kitchen, and the rest of the Hospitality Team to ensure problems are resolved and guests receive smooth and efficient service that keeps them coming back.
• Additional Support: Perform other duties as assigned.

How you’ll do it:

• Outgoing & Friendly: Use your natural charm and cheerful personality to connect with each guest, creating a friendly and inviting atmosphere.
• Active Listening: Listen attentively to guests, understanding their needs and preferences to enhance their dining experience. Ask follow-up questions to confirm understanding.
• Communication: Communicate clearly, ensuring guests understand their options while feeling welcomed and valued.
• Adaptability: Swiftly adapt to changing situations, whether it’s a sudden rush of customers or an unexpected challenge.
• Attention to Detail: Focus on the little things that make a big difference, from accurately taking orders to noticing and responding to the specific needs of each guest.

QUE-SO…here’s what you’ll need:

Minimum Qualifications:

• Availability to work a flexible schedule.
• Must meet state and local requirements for Food Handler’s and Alcohol Server certifications
• Certification(s) must be obtained by your first day or within the timeline required by your location

Preferred Qualifications:

• 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry.
• 2 years of experience using POS (point-of-sale) systems.

Physical Requirements:

• Must be able to lift, push, pull or carry objects up to 40 lbs.
• Must be able to stand for several hours and walk for long periods of time.
• Must be able to bend, stretch, twist, or reach for objects on shelves of varying heights.

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member:

• $10.00 to $11.00 per hour, based on experience, plus pooled tips that increase your total take-home pay.
• Damn Good food discount card for you AND your spouse.
• Access to all benefits including medical, dental, and vision for full-time Team Members after 1 year of employment, plus 401(k) after 6 months.
• Paid Time Off (PTO) after 1 year of employment.
• Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.