Cashier

The Home Depot; Downers Grove (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Downers Grove, IL is seeking a Head Cashier to lead front-end operations and ensure fast, friendly, accurate service. You will oversee checkout and returns, monitor Self-Checkout, handle price checks, and approve POS transactions and markdowns across main registers and Pro Desk areas.

You will coach and train cashiers, participate in onboarding, and escalate customer issues as needed to keep shrink low and service levels high. Prior cashier experience is preferred.

Qualifications

• 1+ years of cashier experience preferred.

Responsibilities

• Lead checkout and returns processes, ensuring fast, friendly, accurate, and safe service.
• Monitor and maintain the Self-Checkout area and assist in price checks and POS transactions.
• Support in expediting price checks and processing markdowns across registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Coach and train Front End Associates; participate in the onboarding of new Cashiers and utilize tools to develop staff.
• Provide first level escalation for customer issues and help minimize shrink.

Skills

Customer service

Cashier experience

Job description

73128BR

Job Description

Position Purpose:

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.