Cashier

Williams-Sonoma, Inc.; Birch Run (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health benefits, dental and vision

Job summary

Williams-Sonoma, Inc. is hiring a Sales Associate to deliver exceptional customer service at our Birch Run store.

You will engage clients at the cash wrap, process transactions, and help customers find products that fit their needs. A strong emphasis is placed on product knowledge, promotions, and creating a positive shopping experience.

Qualifications

• Proven ability to close sales and exceed goals.
• Strong customer service orientation and relationship building.
• Ability to work well in a team and independently when needed.

Responsibilities

• Engage customers at the cash wrap and offer personalized service.
• Accurately process register/POS transactions, returns and exchanges.
• Explain product features, promotions, and care instructions to customers.
• Maintain accurate pricing and assist with promotions and displays.
• Support store operations and uphold company policies.

Skills

Close a sale

Customer service

Team collaboration

Effective communication

Mobility on floor

Education

High school diploma or equivalent

Tools

POS system

Job description

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

• Consistently keep the store energy lively & upbeat for customers & your teammates
• Engage multiple clients at the cash wrap & create a positive, lasting impression by offering personalized service
• Accurately & efficiently perform register/POS transactions, sales, returns, exchanges, etc.
• Ensure accurate ringing & pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
• Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes & delivery
• Affirm the client’s purchase & offer additional merchandise suggestions to complement & complete initial selections
• Ensure client is aware of all promotions that may impact sales
• Share information & testimonials about product, in-store events & workshops that will enhance the customer experience
• Maintain visual standards & supplies of the cash wrap area
• Maximizeallofthe resources available to get the customer what they want & resolve any issues
• Perform other duties as assigned by management – comply with all Company policies and procedures
• Foster an environment where all associates are treated fairly & with dignity & respect, in accordance with our People-First Philosophy

Criteria & Requirements

• Love to close a sale & can articulate a proven ability to exceed goals
• Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
• Passionate about creating lasting relationships with customers by capturing contacts, re-connecting & promotingallofthe inspiration, events & services Williams-Sonoma Inc. has to offer including our Brands' credit card & product launches
• Know what questions to ask your customers in order to understand their personal style & needs
• Succeed in a team environment, while able to work independently & manage your own
• High school diploma or equivalent preferred
• 1-2 years of experience in a customer service role
• Proven ability to prioritize and handle multiple tasks simultaneously
• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate POS system
• Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
• Full time associates are expected to have open availability to meet the needs of the business.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.