Cashier

Heart Of Texas Goodwill Industries; Belton (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Heart of Texas Goodwill Industries is seeking a Full Time Customer Service / Cashier role at our Belton, TX location. You will greet customers, help them find items, handle transactions, and assist with bagging and carrying purchases to vehicles as needed.

The position emphasizes accurate cash handling, friendly customer service, and adherence to store procedures. Experience in retail or cashier roles is preferred, with a high school diploma or equivalent recommended.

Qualifications

• Customer service in a retail environment.
• Ability to perform basic cash handling and calculations.
• Follow simple written and verbal instructions and store procedures.

Responsibilities

• Greet customers as they enter the store.
• Assist customers in finding items and answering questions.
• Bag merchandise and help carry purchases to vehicles as needed.
• Answer phones and direct calls appropriately.
• Perform cash register duties accurately and count cash drawer at shift start and end.
• Follow cashier training manual procedures and cash-handling requirements.
• Maintain display areas and restock merchandise as needed.
• Monitor dressing rooms and restrooms for cleanliness and report issues.
• Follow safety procedures and use safety equipment as assigned.

Skills

Customer service

Attention to detail

Cash handling

Teamwork

Communication

Education

High school diploma or equivalent preferred

Experience/training in retail/cashier/customer service preferred

Tools

Cash register/POS system

Job description

Job Details:

Job Location: 10 2601 Commerce St Suite A - Belton, TX 76513, Position Type: Full Time, Salary Range: $14.00 - $14.00 Hourly, Job Summary

Key Responsibilities

Customer Service & Store Support

• Greets customers as they enter the store.
• Assists customers in finding items and answering questions.
• Provides courteous and professional service at all times.
• Bags merchandise and assists with carrying purchases to vehicles as needed.
• Answers telephones and directs calls appropriately.

Cash Handling & Register Operations

• Performs all cash register duties accurately and efficiently.
• Counts cash drawer at the beginning and end of shift.
• Ensures two initials are included on Daily Deposit and Bank Deposit forms.
• Follows all cashier training manual procedures and store cash-handling requirements.

Merchandise & Sales Floor Support

• Maintains display areas, racks, shelves, and special displays, including new goods.
• Removes outdated items and restocks merchandise as needed.
• Assists with maintaining a clean, organized, and customer-ready sales floor.

Store Safety, Cleanliness & Security

• Monitors dressing rooms and restrooms, maintains cleanliness, and reports any issues.
• Observes for theft and other security concerns and reports concerns to management.
• Follows safety procedures and uses required safety equipment as assigned.

Organizational Support

• Suggests improvements in workflow or operations to increase efficiency.
• Follows all rules and procedures in the personnel handbook and cashier training manual.
• Promotes the mission, values, goals, and objectives of Heart of Texas Goodwill Industries.
• Other Duties as assigned.

Qualifications

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A criminal background check is required and will be conducted in accordance with applicable law and Goodwill policy.

This role requires the ability to communicate with customers, team members, and supervisors in a professional retail environment.

This role requires the ability to follow basic written and verbal instructions and perform basic cash-handling and customer service duties.

Education and/or Experience

Minimum Requirements

• High school diploma or equivalent preferred, but all educational backgrounds considered.
• Up to one month of related retail, cashiering, customer service, or related experience or training preferred.
• Equivalent combination of education, experience, and training may be considered.
• Previous cash-handling or POS/register experience preferred.

Knowledge, Skills, and Abilities

• Ability to provide courteous and professional customer service.
• Ability to perform basic addition and subtraction.
• Ability to follow simple one- or two-step instructions and handle standardized situations with minimal variables.
• Ability to read and interpret basic documents, labels, price tags, receipts, and store procedures.
• Ability to operate a cash register/POS system and related store equipment.
• Strong interpersonal skills and ability to work with a diverse customer base.
• Strong attention to detail and accuracy.
• Ability to maintain professionalism, dependability, and accountability in a retail environment.
• Ability to follow safety, security, cash-handling, and store operating procedures.

Core Competencies

• Customer Service Excellence
• Sales Floor Support & Merchandise Recovery
• Attention to Detail
• Time Management & Dependability
• Mission, Integrity & Accountability
• Cash Handling & Transaction Accuracy
• Communication & Interpersonal Skills
• Safety & Security Awareness
• Teamwork & Cooperation
• Problem-Solving & Adaptability

Physical Demands

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Remain in a stationary position and move throughout the sales floor for extended periods during the workday.
• Operate a cash register/POS system, scanner, telephone, and other standard store equipment.
• Communicate and exchange information with customers, donors, team members, and supervisors in a retail environment.
• Read and review price tags, receipts, register screens, signage, forms, and other store-related information.
• Bag, organize, stock, straighten, and move merchandise as needed to support customer service and store operations.
• Occasionally bend, reach, stoop, twist, or crouch while assisting customers, stocking merchandise, recovering sales floor areas, or maintaining dressing rooms and restrooms.
• Lift, carry, push, or pull merchandise, supplies, or other materials generally up to 25 lbs.; heavier items should be handled with assistance or appropriate equipment unless otherwise required by assigned duties.

Work Environment

• This position operates in a retail store environment with frequent interaction with customers, donors, team members, and supervisors.
• Noise levels may range from quiet to moderately noisy.
• Occasional exposure to dust, lint, animal hair, outdoor weather conditions near entrances or donation areas, and standard cleaning supplies or store equipment may occur.
• Safety equipment may be required based on assigned tasks.

Discrimination Reports

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment and pregnancy), national origin, disability, age (40 years old or more), genetic information, military status, or veteran status is illegal. Any employee who believes they have been discriminated against may file a complaint with the Compliance Officer.

Point of Contact: Compliance Officer | 1700 S New Road, Waco TX 76711 | 254-753-7337 ext. 450 | [e-mail]